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In busy office environments,colleagues often step away from their desks—leaving incoming calls unanswered."Call Pickup"is a VoIP feature that allows users to answer calls ringing at another extension,ensuring no call is missed due to an empty desk.Redstone Systems includes a flexible"Call Pickup"feature in its REX Series IP-PBX,fostering collaboration and efficiency for teams and shared workspaces.
Redstone’s"Call Pickup"offers multiple modes to fit team structures.“Direct Call Pickup”lets users answer a specific extension’s call by dialing a code(e.g.,*97+extension number)—ideal for small teams where colleagues know each other’s extensions.“Group Call Pickup”allows users to answer any call ringing within their designated group(e.g.,sales team,marketing department)by dialing a single code(e.g.,*98)—perfect for larger teams or shared workspaces.“Global Call Pickup”enables authorized users(e.g.,admins)to answer calls across the entire organization,useful for multi-department businesses.
Using Redstone’s"Call Pickup"is straightforward.When a colleague’s phone is ringing and they’re unavailable,any team member can dial the appropriate code to answer the call.The system connects the caller to the retrieving user seamlessly,with no delay or additional steps.For example,in a marketing office,if the social media manager is in a meeting and their phone rings,a teammate can use"Call Pickup"to answer the call—ensuring the client inquiry is addressed promptly.
Redstone’s"Call Pickup"integrates with other VoIP features to enhance usability.It works with call logging tools,recording details of picked-up calls(e.g.,original extension,retrieving user,call duration)for tracking.It also pairs with call forwarding,allowing users to forward picked-up calls to the intended recipient’s voicemail if needed.For mobile teams,"Call Pickup"works with NewLync app,enabling remote users to answer office extension calls from their smartphone.
Security and control are prioritized in Redstone’s"Call Pickup".IT teams can configure permissions via the UMS platform,restricting"Call Pickup"to specific groups or extensions—preventing unauthorized users from answering sensitive calls(e.g.,finance department lines).The system also includes audible alerts(e.g.,a beep)to notify users when they’ve successfully picked up a call.
Redstone’s"Call Pickup"is scalable,working with all REX Series models.Whether you’re a small team of 5 or a large enterprise with 10,000+extensions,the feature adapts to your organization’s size.It’s also compatible with all Redstone-supported devices,including IP phones,analog phones,video phones,and mobile/PC clients.
For businesses seeking to reduce missed calls,improve team collaboration,and enhance customer service,"Call Pickup"is a simple yet powerful tool.Redstone’s solution delivers flexibility,ease of use,and control—ensuring every call is answered by the right person,even when desks are empty.
Redstone Systems, Inc. founded in Delaware, USA in December 2002, has been the ODM vendor for many well-known communications companies, serving the Southeast Asian market. In 2020, Redstone Systems will begin to return to the North America market with its self-developed brand.
Redstone has a complete product line of intelligent voice gateways, providing IP-PBXs, analog VoIP gateways (FXS/FXO), digital VoIP gateways (E1/T1), border appliances, and session boundary controllers (SBCs).
With advanced technology in digital signal processor (DSP), speech coding and speech processing, as well as efficient operational tools such as cloud remote management, auto provisioning, Redstone gateways are widely used in markets of enterprise communications, cloud communications, call centers, operators’ IMS/SIP trunks, bringing users friendly, efficient and reliable communication experience.
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