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Traditional call holding ties a call to a single device—if the user who placed the call steps away,the caller is stuck waiting."Call Parking"solves this by allowing users to place calls in a shared“parking lot”(a virtual extension),where any authorized user can retrieve the call from any device.Redstone Systems integrates a user-friendly"Call Parking"feature into its REX Series IP-PBX,streamlining call management for offices,hotels,and multi-team businesses.
Redstone’s"Call Parking"is simple to use.When a user receives a call that needs to be transferred to a colleague(who may be away from their desk),they can“park”the call by dialing a designated code(e.g.,*88)or using a button on their IP phone.The system assigns the call a parking spot number(e.g.,“Call parked at extension 701”)and plays hold music for the caller.The colleague can then retrieve the call by dialing the parking spot number from any extension—desk phone,mobile(NewLync app),or PC client.
For businesses,"Call Parking"improves efficiency and customer experience.In an office setting,a receptionist can park a call for a manager,who can retrieve it from their desk,meeting room phone,or mobile device—eliminating the need for the receptionist to track down the manager.In a hotel,staff can park a guest’s call(e.g.,a request for extra towels)and retrieve it from the housekeeping department’s phone—ensuring quick follow-up.
Redstone’s"Call Parking"offers flexible configuration options.Businesses can set the number of parking spots(e.g.,10–50)based on call volume,and customize hold music or announcements(e.g.,“Your call is being transferred to the appropriate department”).The system can also send notifications(e.g.,email,SMS)to the intended recipient when a call is parked,ensuring they don’t miss it.
Integration with other Redstone features enhances"Call Parking"functionality.It works with Auto Attendant,allowing callers to be parked directly from the IVR menu.It also pairs with call logging tools,tracking parked calls(e.g.,time parked,retrieval status)for performance analysis.For multi-site businesses,"Call Parking"supports cross-location retrieval—e.g.,a call parked at the headquarters can be retrieved by a branch office extension.
Reliability is built into Redstone’s"Call Parking".Powered by Redstone’s stable IP-PBX,parked calls are never lost,even during high call volume.The system’s redundancy features ensure the parking lot remains operational during outages,so callers are never left hanging.
Managing"Call Parking"is intuitive via the UMS platform.IT teams can configure parking spot numbers,set retrieval time limits(e.g.,calls return to the parker after 5 minutes if unretrieved),and assign permissions(e.g.,which extensions can park/retrieve calls).
For businesses looking to streamline call transfers,reduce hold times,and improve team collaboration,"Call Parking"is a valuable tool.Redstone’s solution delivers simplicity,flexibility,and reliability—making it easy to manage calls across devices and teams.
Redstone Systems, Inc. founded in Delaware, USA in December 2002, has been the ODM vendor for many well-known communications companies, serving the Southeast Asian market. In 2020, Redstone Systems will begin to return to the North America market with its self-developed brand.
Redstone has a complete product line of intelligent voice gateways, providing IP-PBXs, analog VoIP gateways (FXS/FXO), digital VoIP gateways (E1/T1), border appliances, and session boundary controllers (SBCs).
With advanced technology in digital signal processor (DSP), speech coding and speech processing, as well as efficient operational tools such as cloud remote management, auto provisioning, Redstone gateways are widely used in markets of enterprise communications, cloud communications, call centers, operators’ IMS/SIP trunks, bringing users friendly, efficient and reliable communication experience.
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