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Capturing and storing calls is essential for compliance,training,and resolving customer disputes."Call Recording"is a core VoIP feature that automatically or manually records incoming,outgoing,and internal calls—providing a verifiable record of conversations.Redstone Systems offers a secure,scalable"Call Recording"solution as part of its REX Series IP-PBX and UMS platform,meeting the needs of regulated industries and customer-focused businesses.
Redstone’s"Call Recording"supports multiple recording modes to fit business needs.“Automatic Recording”captures all calls for specific extensions(e.g.,customer service reps,financial advisors)or departments—ideal for compliance-driven industries.“On-Demand Recording”lets users start/stop recording mid-call via a keypad command or IP phone button—useful for capturing specific details(e.g.,client instructions).“Scheduled Recording”allows businesses to record calls during specific times(e.g.,peak customer service hours)for quality monitoring.
Recorded calls are stored securely on Redstone’s IP-PBX(local storage)or cloud platform,with encryption(AES-256)to protect sensitive data.Businesses can customize retention periods(e.g.,30 days to 5 years)based on compliance requirements,and set auto-deletion rules to free up storage.Recordings are accessible via the UMS platform,where users can search,filter,and playback calls by date,time,extension,or caller number.
One of the key benefits of Redstone’s"Call Recording"is compliance support.Industries like finance(FINRA),healthcare(HIPAA),and legal services require call records to demonstrate regulatory adherence.Redstone’s"Call Recording"meets these standards,with tamper-proof storage and audit trails for all access to recordings.Recordings can be exported in standard formats(MP3,WAV)for use in audits or legal proceedings.
Redstone’s"Call Recording"is also a powerful training tool.Managers can use recorded calls to coach agents on customer service best practices,identify areas for improvement,and reinforce compliance protocols.For new hires,listening to recorded calls from top performers helps accelerate onboarding and ensure consistent service quality.
Integration with Redstone’s ecosystem enhances"Call Recording"functionality.It works with Call Logs,linking recordings to call details(e.g.,caller ID,duration)for easy retrieval.It pairs with Call Monitor,allowing managers to record monitored calls for later review.For multi-site businesses,recordings are aggregated in the UMS platform,providing a centralized repository for all locations.
Security is a top priority for Redstone’s"Call Recording".Access to recordings is controlled via role-based permissions,ensuring only authorized users(e.g.,managers,compliance officers)can view or export them.The system also supports opt-in/opt-out notifications(e.g.,a voice prompt informing callers the call is being recorded)to comply with local privacy laws.
For businesses needing to ensure compliance,train staff,and resolve disputes,"Call Recording"is indispensable.Redstone’s solution delivers secure,reliable,and scalable call storage that supports operational excellence and regulatory adherence.
Redstone Systems, Inc. founded in Delaware, USA in December 2002, has been the ODM vendor for many well-known communications companies, serving the Southeast Asian market. In 2020, Redstone Systems will begin to return to the North America market with its self-developed brand.
Redstone has a complete product line of intelligent voice gateways, providing IP-PBXs, analog VoIP gateways (FXS/FXO), digital VoIP gateways (E1/T1), border appliances, and session boundary controllers (SBCs).
With advanced technology in digital signal processor (DSP), speech coding and speech processing, as well as efficient operational tools such as cloud remote management, auto provisioning, Redstone gateways are widely used in markets of enterprise communications, cloud communications, call centers, operators’ IMS/SIP trunks, bringing users friendly, efficient and reliable communication experience.
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