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Missed calls mean missed opportunities—whether it’s a customer inquiry,a client meeting,or a team update."Call Forwarding"is a core VoIP feature that redirects incoming calls to another extension,mobile device,voicemail,or external number—ensuring no call goes unanswered.Redstone Systems offers a highly flexible"Call Forwarding"solution as part of its REX Series IP-PBX and VoIP ecosystem,adapting to the dynamic needs of modern businesses.
Redstone’s"Call Forwarding"supports multiple configurations to fit every scenario.Users can set up“Always Forward”to route all calls to a mobile extension(via NewLync app)when working remotely,“Busy Forward”to redirect calls when their desk phone is in use,or“No Answer Forward”to send calls to voicemail after a set number of rings.For businesses,admin-level"Call Forwarding"allows routing calls to specific departments or branches—e.g.,forwarding after-hours customer service calls to an on-call agent’s mobile device.
One of the standout benefits of Redstone’s"Call Forwarding"is its integration with the broader Redstone ecosystem.It works seamlessly with Auto Attendant,allowing multi-level call routing—e.g.,an Auto Attendant directs a call to a sales extension,which forwards to the sales rep’s mobile if unanswered.It also pairs with call logging tools,tracking forwarded calls to provide insights into usage and performance.For multi-site enterprises,"Call Forwarding"supports cross-location routing,connecting callers to remote teams or international branches with minimal cost.
Redstone’s"Call Forwarding"is designed for reliability and control.Users can activate or deactivate the feature in real time via their IP phone,NewLync app,or UMS platform—no need for IT intervention.The system’s redundancy features(dual power,network ports)ensure"Call Forwarding"remains operational even during outages,so calls are always redirected as intended.For added security,users can restrict forwarding to authorized numbers only,preventing misuse.
Customization is another strength of Redstone’s"Call Forwarding".Businesses can set time-based rules—e.g.,forwarding calls to a backup team during weekends or holidays.They can also configure sequential forwarding,where a call is routed to multiple extensions(e.g.,desk phone→mobile→colleague)before going to voicemail.For hotels,"Call Forwarding"can be synced with the property management system,redirecting guest calls to the correct room or staff member.
Redstone’s"Call Forwarding"is scalable,working with all REX Series models—from the small business REX 20 to the enterprise-grade REX 8000.Whether you’re a solopreneur needing to forward calls to your mobile or a large corporation routing calls across 10,000 extensions,the feature adapts to your needs.
For businesses embracing remote work,after-hours support,or multi-site operations,"Call Forwarding"is indispensable.Redstone’s solution delivers the flexibility,reliability,and integration needed to keep calls connected—no matter where your team is located.
Redstone Systems, Inc. founded in Delaware, USA in December 2002, has been the ODM vendor for many well-known communications companies, serving the Southeast Asian market. In 2020, Redstone Systems will begin to return to the North America market with its self-developed brand.
Redstone has a complete product line of intelligent voice gateways, providing IP-PBXs, analog VoIP gateways (FXS/FXO), digital VoIP gateways (E1/T1), border appliances, and session boundary controllers (SBCs).
With advanced technology in digital signal processor (DSP), speech coding and speech processing, as well as efficient operational tools such as cloud remote management, auto provisioning, Redstone gateways are widely used in markets of enterprise communications, cloud communications, call centers, operators’ IMS/SIP trunks, bringing users friendly, efficient and reliable communication experience.
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