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Visibility into call activity is critical for monitoring performance,ensuring compliance,and resolving disputes."Call Logs"(also known as call detail records,CDRs)are a VoIP feature that records key information about every incoming,outgoing,and internal call—including caller ID,recipient number,call duration,date/time,and call status(answered,missed,forwarded).Redstone Systems provides comprehensive"Call Logs"as part of its UMS(Unified Management System),giving businesses actionable insights into their communication operations.
Redstone’s"Call Logs"capture detailed,accurate data for every call.For each interaction,the log includes:caller and called numbers(with names if synced to a directory),call start/end times,duration,call type(inbound,outbound,internal),call status(answered,missed,busy),and routing path(e.g.,forwarded to extension 102 or mobile device).For businesses using call recording,"Call Logs"include links to the recorded audio,making it easy to retrieve and review specific calls.
One of the key uses of Redstone’s"Call Logs"is performance monitoring.Managers can analyze call volume trends(e.g.,peak hours for customer calls),agent productivity(e.g.,number of calls handled per hour),and response times(e.g.,average time to answer calls).For call centers,this data helps optimize staffing levels and identify training needs.For enterprises,"Call Logs"track inter-office call activity,providing insights into team collaboration.
Compliance is another critical application of Redstone’s"Call Logs".Industries like finance,healthcare,and legal services are required to maintain call records for regulatory purposes.Redstone’s"Call Logs"are stored securely(with encryption)and can be retained for customizable periods(e.g.,6 months to 3 years),ensuring businesses meet compliance requirements.The logs are also exportable in CSV or PDF format,making audits and reporting straightforward.
Redstone’s"Call Logs"integrate seamlessly with other Redstone tools.They work with the UMS platform,allowing managers to filter,sort,and search logs by date range,number,call type,or status.For multi-site businesses,logs can be aggregated across locations,providing a centralized view of call activity.The logs also sync with third-party systems(e.g.,CRM,billing software),enabling automated workflows like invoicing for billable calls.
Security is a top priority for Redstone’s"Call Logs".Access to logs is restricted via role-based permissions,ensuring only authorized users(e.g.,managers,IT admins)can view or export sensitive data.Logs are stored on secure servers(on-premise or cloud)with regular backups,preventing data loss.
For businesses needing visibility into call activity,"Call Logs"are an essential tool.Redstone’s solution delivers detailed,secure,and actionable data that supports performance improvement,compliance,and operational efficiency.
Redstone Systems, Inc. founded in Delaware, USA in December 2002, has been the ODM vendor for many well-known communications companies, serving the Southeast Asian market. In 2020, Redstone Systems will begin to return to the North America market with its self-developed brand.
Redstone has a complete product line of intelligent voice gateways, providing IP-PBXs, analog VoIP gateways (FXS/FXO), digital VoIP gateways (E1/T1), border appliances, and session boundary controllers (SBCs).
With advanced technology in digital signal processor (DSP), speech coding and speech processing, as well as efficient operational tools such as cloud remote management, auto provisioning, Redstone gateways are widely used in markets of enterprise communications, cloud communications, call centers, operators’ IMS/SIP trunks, bringing users friendly, efficient and reliable communication experience.
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