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In a world where professionals work across multiple devices—desk phones,smartphones,laptops—seamless call continuity is essential."Call Flip"(also known as call switching)is a VoIP feature that allows users to transfer an active call from one device to another without disconnecting.Redstone Systems integrates a smooth"Call Flip"feature into its NewLync collaboration platform and REX Series IP-PBX,empowering teams to stay connected while on the move.
Redstone’s"Call Flip"is designed for simplicity and flexibility.Imagine you’re on a call from your office IP phone but need to leave for a meeting—with"Call Flip",you can seamlessly switch the call to your smartphone(via NewLync app)with a single tap or keypad command.No need to hang up and redial;the conversation continues without interruption.Similarly,field staff can flip calls from their mobile device to a laptop(NewLync PC client)when back at a desk,or vice versa—ensuring they never miss a critical discussion.
The feature works across all Redstone-supported devices:analog phones,IP phones,video phones,mobile devices(iOS/Android),and desktop clients.It uses SIP protocol to ensure smooth,high-quality transfers,with no lag or audio dropouts.For enterprises,"Call Flip"supports multi-device registration,meaning a single extension can be linked to multiple devices—all eligible for call switching.This is ideal for managers who split time between the office,home,and travel.
Redstone’s"Call Flip"integrates with other productivity features to enhance workflow.It pairs with call forwarding and mobile extensions,allowing users to set preferences for which device receives calls first,then flip as needed.For example,a sales rep can set calls to ring their mobile device first when out of the office,then flip to their desk phone upon return.The feature also works with call recording,ensuring the entire conversation is captured regardless of which device it’s flipped to—critical for compliance in industries like finance and healthcare.
Security is not compromised with Redstone’s"Call Flip".All calls remain encrypted via TLS/SRTP,even during device transfers,protecting sensitive information.The feature also requires user authentication,ensuring only authorized devices can flip calls—preventing unauthorized access.
Managing"Call Flip"is straightforward via the NewLync app or UMS platform.Users can enable/disable the feature,link devices to their extension,and customize flip commands(e.g.,*72 to flip to mobile).IT teams can monitor device usage and set policies for"Call Flip"(e.g.,restricting transfers to company-issued devices)to maintain control.
For remote teams,field staff,and busy professionals,"Call Flip"eliminates the frustration of disconnected calls when switching devices.Redstone’s solution delivers seamless continuity,flexibility,and security—keeping you connected wherever work takes you.
Redstone Systems, Inc. founded in Delaware, USA in December 2002, has been the ODM vendor for many well-known communications companies, serving the Southeast Asian market. In 2020, Redstone Systems will begin to return to the North America market with its self-developed brand.
Redstone has a complete product line of intelligent voice gateways, providing IP-PBXs, analog VoIP gateways (FXS/FXO), digital VoIP gateways (E1/T1), border appliances, and session boundary controllers (SBCs).
With advanced technology in digital signal processor (DSP), speech coding and speech processing, as well as efficient operational tools such as cloud remote management, auto provisioning, Redstone gateways are widely used in markets of enterprise communications, cloud communications, call centers, operators’ IMS/SIP trunks, bringing users friendly, efficient and reliable communication experience.
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