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For large-scale hotels or chain hotels with more than 300 rooms,communication systems need to meet the needs of a large number of terminal accesses,cross-department collaboration,and high stability.Ordinary VoIP Gateways often struggle to meet these requirements.As a professional device developed for medium to large-scale hotel scenarios,the Redstone RGW 96 VoIP Gateway has become the first choice for many international hotel groups to upgrade their communication systems,thanks to its 128 analog port capacity,strong system compatibility,and stable performance.
1.Large Port Capacity to Meet the Terminal Needs of Large-Scale Hotels
Large-scale hotels have a large number of guest rooms and need to cover telephone terminals in multiple departments such as the front desk,catering,guest services,and security,which places high demands on the port capacity of gateways.The Redstone RGW 96 VoIP Gateway provides 128 analog ports,which can simultaneously connect various terminals such as guest room phones,department office phones,and public area service phones.There is no need to deploy multiple gateways,which reduces the space occupied by equipment and the complexity of wiring.For example,during the upgrade of the Marriott GPO Adelaide Hotel in Australia(with 400 rooms),only 2 Redstone RGW 96 Gateways were deployed to cover the analog phone access needs of all guest rooms and departments,simplifying the communication architecture.
2.High-Stability Design to Ensure Uninterrupted Hotel Communication
Large-scale hotels have a large number of customers,and communication interruptions will directly affect the guest experience and the hotel's reputation.The Redstone RGW 96 Gateway ensures stability from both hardware and software aspects:
-Hardware Aspect:It adopts a dual power supply redundancy and dual network port redundancy design.In case of a single point of failure in the power supply or network,it can automatically switch to a backup link to avoid communication interruptions.
-Software Aspect:It supports local survivability.When the connection to the cloud IP-PBX system is disconnected,the gateway can independently maintain internal calls and PSTN access,ensuring that guest room phones can normally make calls to the front desk and emergency numbers,and the front desk can normally answer guest inquiries.A branch of Hilton Hotel once encountered a brief network fluctuation.Thanks to the local survivability function of the RGW 96,the communication between guest rooms and the front desk was not affected,ensuring the normal operation of services.
3.Strong System Integration Capability to Link Core Hotel Businesses
Large-scale hotels usually use complex management systems,and a VoIP Gateway needs to be deeply integrated with these systems to achieve efficient operations.The Redstone RGW 96 Gateway supports connection to mainstream PMS systems such as Opera,Infor,and MEWS,and realizes data synchronization through PMSI middleware:
-When a guest checks in,the system automatically activates the local call permission for the guest room phone.
-When a guest chooses to upgrade their service(such as activating long-distance calls),the front desk can configure it with one click through the PMS without manually operating the gateway.
-When a guest checks out,the phone permission is automatically disabled,and a call bill is generated and synchronized to the PMS to simplify the billing process.
In addition,the RGW 96 can also be integrated with the Redstone AI-CEM system to record the content of guest room phone inquiries,analyze guest needs,and provide data support for hotels to optimize their services.
4.Convenient Remote Operation and Maintenance to Reduce the Management Costs of Large-Scale Hotels
Large-scale hotels are often distributed in different regions or have a large single-storey area,making operation and maintenance difficult when gateways are deployed in a decentralized manner.The Redstone RGW 96 Gateway can be connected to the Redstone Unified Management System(UMS)platform.IT staff can monitor the operating status of all gateways in the cloud,view port occupancy and call quality data.In case of a device alarm,the UMS platform will immediately send an email notification and provide fault location suggestions,eliminating the need for IT staff to conduct on-site inspections.At the same time,the UMS platform supports batch configuration and upgrades,and can push configuration templates to multiple RGW 96 Gateways with one click to achieve unified management,significantly reducing the operation and maintenance labor costs of large-scale hotels.
Redstone Systems, Inc. founded in Delaware, USA in December 2002, has been the ODM vendor for many well-known communications companies, serving the Southeast Asian market. In 2020, Redstone Systems will begin to return to the North America market with its self-developed brand.
Redstone has a complete product line of intelligent voice gateways, providing IP-PBXs, analog VoIP gateways (FXS/FXO), digital VoIP gateways (E1/T1), border appliances, and session boundary controllers (SBCs).
With advanced technology in digital signal processor (DSP), speech coding and speech processing, as well as efficient operational tools such as cloud remote management, auto provisioning, Redstone gateways are widely used in markets of enterprise communications, cloud communications, call centers, operators’ IMS/SIP trunks, bringing users friendly, efficient and reliable communication experience.
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