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For hotels planning to upgrade their communication systems,the selection of a VoIP Gateway directly affects subsequent communication quality and operational efficiency.However,the market is flooded with a wide variety of gateway products with complex parameters.Blind selection may lead to problems such as device incompatibility and mismatched functions.The following 5 key factors are essential considerations for hotels during the selection process.
1.Port Quantity and Type Compatibility
Hotels need to determine the port scale of a VoIP Gateway based on the number of guest rooms and department terminals.Small hotels(with fewer than 200 rooms)can choose the Redstone RGW 48 Gateway,which supports 16-48 analog ports to meet the analog phone access needs of the front desk,guest rooms,and logistics departments.Medium to large hotels(with more than 500 rooms)can opt for the RGW 96 Gateway,which has 128 analog ports to cover more terminals and supports RJ21 interfaces for easy batch wiring management.Additionally,it is necessary to confirm whether the gateway supports different types of ports such as FXO(for connecting to PSTN lines)and FXS(for connecting to analog phones)to avoid the situation where"the wrong port is purchased and cannot be used".
2.Communication Stability and Redundancy Capability
Hotel communication cannot tolerate frequent interruptions,so the stability of a VoIP Gateway is crucial.During the selection process,attention should be paid to whether the gateway has a hardware redundancy design,such as dual power supplies and dual network ports.Taking the Redstone RGW Series as an example,its gateway devices adopt dual power supply redundancy.Even if one power supply fails,the other can immediately switch to supply power.The dual-network port design can achieve network link backup,avoiding communication interruptions caused by a single network failure.At the same time,gateways that support local survivability are more worthy of priority selection.For example,the Redstone EGW50 Local Survivability Gateway can still maintain basic calls between guest rooms and the front desk when the cloud system is disconnected,ensuring service continuity.
3.System Integration Capability
Hotel communication systems do not exist in isolation and need to interact with systems such as PMS and wake-up service systems.If a VoIP Gateway does not support integration with these systems,it will lead to data silos and increase manual operation costs.Therefore,during the selection process,it is necessary to confirm whether the gateway provides standardized interfaces(such as SIP protocols and API interfaces)and whether it is compatible with the hotel's existing management systems.For example,Redstone's VoIP Gateways have passed certifications from third-party middleware such as Jurudata and FCS,and can seamlessly connect to mainstream PMS systems such as Opera and DJUBO.This enables automatic activation of phone permissions when guests check in and automatic disabling of long-distance call functions when guests check out,reducing manual intervention at the front desk.
4.Ease of Operation and Maintenance Management
Hotel IT staff have limited energy,and complex gateway operation and maintenance will increase management costs.During the selection process,priority should be given to VoIP Gateways that support remote management.For example,Redstone Gateways can be connected to the Unified Management System(UMS)platform.IT staff can monitor the gateway's operating status,view device alarms,and configure parameters in batches in the cloud without on-site operations.In addition,gateways that support automatic upgrades and template-based configuration can further reduce the difficulty of operation and maintenance.For example,the Redstone UMS platform can push configuration templates to multiple gateways with one click to achieve batch deployment and save labor costs.
5.Cost and Cost-Effectiveness
Hotels need to balance performance and cost during the selection process,avoiding blind pursuit of"high configuration"or"low price".In addition to the equipment purchase cost,subsequent maintenance costs and expansion costs should also be considered.Redstone VoIP Gateways adopt a modular design.Hotels can purchase basic port models based on current needs.When the number of guest rooms increases later,only modules need to be expanded without replacing the entire machine.At the same time,the Mean Time Between Failures(MTBF)of Redstone devices exceeds 100,000 hours,reducing the frequency of repairs and replacements and lowering long-term maintenance costs,resulting in higher overall cost-effectiveness.
Redstone Systems, Inc. founded in Delaware, USA in December 2002, has been the ODM vendor for many well-known communications companies, serving the Southeast Asian market. In 2020, Redstone Systems will begin to return to the North America market with its self-developed brand.
Redstone has a complete product line of intelligent voice gateways, providing IP-PBXs, analog VoIP gateways (FXS/FXO), digital VoIP gateways (E1/T1), border appliances, and session boundary controllers (SBCs).
With advanced technology in digital signal processor (DSP), speech coding and speech processing, as well as efficient operational tools such as cloud remote management, auto provisioning, Redstone gateways are widely used in markets of enterprise communications, cloud communications, call centers, operators’ IMS/SIP trunks, bringing users friendly, efficient and reliable communication experience.
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