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Call recording is a regulatory mandate for financial institutions,but it’s also a valuable tool for quality control and dispute resolution.Effective management requires balancing compliance,security,and accessibility—areas where Redstone’s NL-Recording system excels.
Compliance-First Storage
-Retention Periods:Customize storage duration to meet regional rules(e.g.,7 years for EU MiFID II,5 years for USA SEC Rule 17a-4).
-Tamper-Proofing:Recordings are encrypted(AES-256)and timestamped,with integrity checks to prevent alteration—critical for legal admissibility.
-Local Storage:Deploy recording servers in-region to comply with data sovereignty laws(e.g.,Russia’s 115-FZ requiring domestic data storage).
Secure Retrieval and Analysis
-AI-Powered Search:Automatic Speech Recognition(ASR)tags key details(customer IDs,transaction amounts),enabling fast retrieval by date,caller,or keyword.
-Role-Based Access:Restrict who can view recordings(e.g.,auditors vs.frontline staff)to protect client privacy.
-Integration with Compliance Tools:Open APIs sync recordings with regulatory reporting systems,simplifying audits.
High Availability Features
-Dual-Active Clusters:Recording servers operate in active-active mode,with real-time synchronization to prevent data loss.
-Local Caching:If the network fails,recordings are cached on NewLync 2.0 and auto-uploaded once connectivity resumes—avoiding gaps in compliance.
-Disaster Recovery:Geo-redundant backups ensure recordings survive regional outages,meeting"business continuity"requirements(e.g.,Australia’s ASIC RG 104).
By following these practices,financial institutions turn recording from a compliance burden into a strategic asset—improving customer service and reducing legal risk.
Redstone Systems, Inc. founded in Delaware, USA in December 2002, has been the ODM vendor for many well-known communications companies, serving the Southeast Asian market. In 2020, Redstone Systems will begin to return to the North America market with its self-developed brand.
Redstone has a complete product line of intelligent voice gateways, providing IP-PBXs, analog VoIP gateways (FXS/FXO), digital VoIP gateways (E1/T1), border appliances, and session boundary controllers (SBCs).
With advanced technology in digital signal processor (DSP), speech coding and speech processing, as well as efficient operational tools such as cloud remote management, auto provisioning, Redstone gateways are widely used in markets of enterprise communications, cloud communications, call centers, operators’ IMS/SIP trunks, bringing users friendly, efficient and reliable communication experience.
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