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Unified communications(UC)is no longer a luxury for financial institutions;it’s a necessity.By integrating voice,video,messaging,and business tools into a single platform,banks and credit unions can streamline operations,enhance collaboration,and meet strict regulatory demands.Here’s how to implement UC successfully.
Start with Compliance at the Core
Financial UC systems must prioritize compliance from day one.For example,EU-based banks need to align with MiFID II(7-year call retention)and GDPR(data privacy),while U.S.institutions must adhere to FINRA(3+year recordings)and GLBA.Redstone’s NewLync 2.0 addresses this with customizable recording modules—encrypted storage,audit trails,and region-specific retention rules—ensuring every call,video meeting,or message is compliant.
Integrate with Business Systems
Seamless integration with CRM,core banking,and ticketing systems is critical.Imagine a loan officer receiving a customer call:with UC-CRM integration(via Redstone’s open RESTful APIs),their screen auto-populates with the customer’s account details,transaction history,and past interactions.This reduces call handling time by 30%+and improves personalization—key for customer retention.
Support Hybrid Workforces
Post-pandemic,65%of financial employees work hybrid schedules(Gartner,2023).UC systems must enable seamless communication across offices,home,and branch locations.Redstone’s mobile extensions and soft terminals let staff make/receive calls,join video conferences,and access contact directories from any device—ensuring they stay connected,whether in the office or on the road.
Prioritize Reliability
Banking operations can’t afford downtime.Redstone’s UC architecture uses active-active deployments and geo-redundancy to achieve 99.99%availability.For example,if a primary data center fails,the system auto-fails over to a backup site in under 5 seconds,keeping critical communications(like trading desk calls or customer support)uninterrupted.
By following these practices,financial institutions turn UC into a competitive advantage—reducing costs,improving service,and staying compliant in a complex regulatory landscape.
Redstone Systems, Inc. founded in Delaware, USA in December 2002, has been the ODM vendor for many well-known communications companies, serving the Southeast Asian market. In 2020, Redstone Systems will begin to return to the North America market with its self-developed brand.
Redstone has a complete product line of intelligent voice gateways, providing IP-PBXs, analog VoIP gateways (FXS/FXO), digital VoIP gateways (E1/T1), border appliances, and session boundary controllers (SBCs).
With advanced technology in digital signal processor (DSP), speech coding and speech processing, as well as efficient operational tools such as cloud remote management, auto provisioning, Redstone gateways are widely used in markets of enterprise communications, cloud communications, call centers, operators’ IMS/SIP trunks, bringing users friendly, efficient and reliable communication experience.
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