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Operating across borders exposes financial institutions to a unique set of communication challenges.Here’s how to overcome the most critical ones:
1.Complex Cross-Border Infrastructure
With branches in multiple countries and multilingual teams,centralized management becomes a logistical nightmare.Solutions like Redstone’s geo-redundant active-active deployment enable seamless coordination,with real-time data synchronization and load balancing across regions.
2.Diverse Compliance Requirements
From EU GDPR to Singapore’s MAS TRM,each region has strict rules for call recording,data storage,and encryption.Customizable compliance modules—such as Redstone’s NL-Recording system—support region-specific retention periods(e.g.,7 years for EU MiFID II)and encrypted storage,ensuring adherence to local laws.
3.High Concurrency and Stability Demands
Contact centers and peak trading hours require systems to handle thousands of concurrent calls without downtime.Redstone’s NewLync 2.0 uses a distributed architecture with 99.99%availability,supporting up to 400 participants in HD video conferences and instant failover(under 5 seconds)during outages.
4.Heterogeneous Network Environments
Mixes of public internet,private networks,and VPNs cause inconsistent call quality.Redstone’s gateways(e.g.,RGW48)and NAT traversal technology optimize connectivity,ensuring clear voice and data transmission across diverse infrastructures.
5.Legacy PBX Compatibility
Many firms still use outdated systems like NEC or Avaya,which hinder integration.Redstone’s open API and standardized protocols(SIP/MGCP)enable seamless interoperability,allowing phased upgrades without replacing existing hardware.
Redstone Systems, Inc. founded in Delaware, USA in December 2002, has been the ODM vendor for many well-known communications companies, serving the Southeast Asian market. In 2020, Redstone Systems will begin to return to the North America market with its self-developed brand.
Redstone has a complete product line of intelligent voice gateways, providing IP-PBXs, analog VoIP gateways (FXS/FXO), digital VoIP gateways (E1/T1), border appliances, and session boundary controllers (SBCs).
With advanced technology in digital signal processor (DSP), speech coding and speech processing, as well as efficient operational tools such as cloud remote management, auto provisioning, Redstone gateways are widely used in markets of enterprise communications, cloud communications, call centers, operators’ IMS/SIP trunks, bringing users friendly, efficient and reliable communication experience.
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