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A dropped call during a client pitch,a system outage during peak hours,or a data breach in customer calls can cost businesses thousands in lost revenue and trust.Redstone’s business phone systems prioritize reliability and security,with features designed to keep communication flowing and data protected—even in the face of disruptions.
Redundancy guarantees uptime.Redstone’s IP-PBX systems(e.g.,REX 8000)use dual-server hot standby:if the primary server fails,a backup takes over instantly,with no downtime.This is paired with dual power supplies and network ports,so a single hardware issue won’t take the system offline.A 500-person financial firm relied on this during a server failure,maintaining client calls and avoiding missed deadlines.
Disaster recovery keeps systems online.Redstone’s business phone systems support cross-location backups and PSTN fallback.If your main office loses internet,calls automatically route through traditional phone lines or a secondary location.A retail chain with 20 stores used this during a regional internet outage,keeping customer service lines open via PSTN and preventing$50,000 in lost sales.
Encryption protects sensitive data.All calls(internal and external)are encrypted with SRTP,and stored recordings use AES-256 encryption—standards trusted by banks and healthcare providers.Redstone’s NL-Recording system ensures even archived calls stay secure,helping businesses comply with GDPR,HIPAA,and CCPA.A healthcare clinic using Redstone’s system passed a 2024 audit with zero security findings,thanks to these features.
Threat detection blocks attacks.Redstone’s systems include firewalls and intrusion detection,flagging suspicious activity(e.g.,unusual call volumes,unauthorized access attempts)and alerting IT teams.A 200-person e-commerce company used this to stop a potential toll fraud attack,avoiding$10,000 in unauthorized international calls.
24/7 monitoring catches issues early.Redstone’s Unified Management System(UMS)monitors system health in real time,sending alerts for minor issues(e.g.,low disk space)before they become major problems.A manufacturing plant’s IT team fixed a潜在hardware failure overnight,ensuring morning shift communication wasn’t disrupted.
Scalable reliability grows with your business.Whether you have 10 or 10,000 users,Redstone’s systems maintain performance.The REX 8000 handles 5,000+concurrent calls without lag,making it ideal for large enterprises,while the REX 200 offers scaled-down redundancy for small teams.
In conclusion,Redstone’s business phone systems don’t just“work”—they work*unfailingly*.With redundancy to avoid outages,encryption to protect data,and monitoring to catch issues early,they ensure your business stays connected when it matters most.For any organization,this reliability isn’t just a feature—it’s a competitive advantage.
Redstone Systems, Inc. founded in Delaware, USA in December 2002, has been the ODM vendor for many well-known communications companies, serving the Southeast Asian market. In 2020, Redstone Systems will begin to return to the North America market with its self-developed brand.
Redstone has a complete product line of intelligent voice gateways, providing IP-PBXs, analog VoIP gateways (FXS/FXO), digital VoIP gateways (E1/T1), border appliances, and session boundary controllers (SBCs).
With advanced technology in digital signal processor (DSP), speech coding and speech processing, as well as efficient operational tools such as cloud remote management, auto provisioning, Redstone gateways are widely used in markets of enterprise communications, cloud communications, call centers, operators’ IMS/SIP trunks, bringing users friendly, efficient and reliable communication experience.
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