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A business phone system shouldn’t exist in a silo.When it integrates seamlessly with your CRM,PMS,or other business tools,it transforms from a communication device into a productivity engine.Redstone’s business phone systems are built for integration,connecting with the tools your team uses daily to streamline workflows and boost efficiency.
CRM integration is a game-changer for customer-facing teams.Redstone’s phone systems sync with popular CRMs like Salesforce and HubSpot,so when a customer calls,their profile(purchase history,past issues)pops up on the screen—before the call is answered.This lets reps personalize interactions:“Hi Ms.Jones,I see you ordered our premium plan last month—how’s it working for you?”A 150-person sales team using this integration reported a 20%increase in call resolution rates,as reps had instant access to customer data.
PMS integration simplifies hospitality and service businesses.For hotels,Redstone’s business phone systems connect with property management systems(PMS)like Opera,automating check-in/out updates,wake-up calls,and billing.When a guest checks in,their room phone activates with their name and preferences—no manual input needed.A 300-room hotel reduced front desk errors by 75%using this integration,as call data(e.g.,minibar requests)automatically synced to the PMS.
Internal tool integration enhances team collaboration.Redstone’s NewLync 2.0 platform connects the business phone system with project management tools(Asana,Trello)and email.A marketing team can start a conference call from a Trello card,ensuring everyone discusses tasks in context.This reduced meeting prep time by 30%at a 50-person agency,as agendas and files were shared automatically.
Automated workflows cut manual work.Redstone’s business phone systems trigger actions based on calls:a missed customer call can auto-create a follow-up task in the CRM,or a support call can log a ticket in Zendesk.A 100-person tech support team used this to reduce manual data entry by 40 hours weekly,letting reps focus on solving issues instead of typing notes.
Data synchronization ensures accuracy.Call logs,durations,and outcomes flow automatically between the phone system and business tools,eliminating duplicate entries.A finance team reconciling client calls with invoices saved 15 hours monthly,as phone data matched CRM records perfectly.
Customizable integrations fit unique needs.Redstone offers open APIs,letting IT teams build custom connections to niche tools.A manufacturing company integrated their phone system with an inventory app,so reps can check stock levels during customer calls—reducing“I’ll check and call back”moments by 60%.
In summary,Redstone’s business phone system integration turns fragmented tools into a unified ecosystem.By connecting communication with the tools your team uses daily,it reduces errors,saves time,and ensures every call—whether with a customer or colleague—drives progress.
Redstone Systems, Inc. founded in Delaware, USA in December 2002, has been the ODM vendor for many well-known communications companies, serving the Southeast Asian market. In 2020, Redstone Systems will begin to return to the North America market with its self-developed brand.
Redstone has a complete product line of intelligent voice gateways, providing IP-PBXs, analog VoIP gateways (FXS/FXO), digital VoIP gateways (E1/T1), border appliances, and session boundary controllers (SBCs).
With advanced technology in digital signal processor (DSP), speech coding and speech processing, as well as efficient operational tools such as cloud remote management, auto provisioning, Redstone gateways are widely used in markets of enterprise communications, cloud communications, call centers, operators’ IMS/SIP trunks, bringing users friendly, efficient and reliable communication experience.
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