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Resort hotels—with sprawling grounds,diverse amenities,and high guest expectations—need communication systems that can keep up with their complexity.The Red Sea Resort,a 600-room luxury property along Egypt’s coast,faced this challenge:managing 300+meters of beachfront buildings,coordinating 10+departments,and integrating with its PMS.Redstone’s REX 1000 IP-PBX delivered a solution that exceeded expectations.
All-IP deployment simplified wiring.The resort replaced analog lines with a single IP network,connecting guest room phones,staff devices,and amenities(spa,restaurants)via Ethernet.This reduced wiring costs by 40%compared to the original analog plan,as existing network cables handled both data and voice.Electricians completed installation 2 weeks ahead of schedule,avoiding construction delays.
Scalability supported future growth.The REX 1000,designed for 1,000+rooms,had room to spare—letting the resort add 200 villas post-opening without hardware upgrades.“We built for today,but Redstone built for tomorrow,”noted the resort’s IT manager.
Seamless PMS integration streamlined operations.Redstone’s PMSI middleware connected the REX 1000 to the resort’s PMS,automating check-in/out phone setup and wake-up calls.Housekeeping received real-time alerts when guests activated DND,reducing“disturbance”complaints by 50%.
Mobile extensions boosted staff efficiency.Using NewLync 2.0,lifeguards,beach attendants,and pool staff answered calls on smartphones—no need for fixed desks.A guest requesting towel service at the beach was connected to housekeeping in 15 seconds,vs.2 minutes with the old system.
Centralized management via UMS saved time.The resort’s IT team monitored all devices(700+extensions)from a single dashboard,troubleshooting issues like a faulty poolside phone without leaving the office.This reduced on-site maintenance by 60%.
Emergency broadcasts ensured safety.The REX 1000’s integrated broadcast system let staff trigger beach-wide alerts(e.g.,“strong current warning”)via SIP speakers,with backups via guest room phones.This proved critical during a sudden storm,as guests and staff received timely evacuation instructions.
In conclusion,Redstone’s solution turned the Red Sea Resort’s communication challenges into strengths.By combining all-IP efficiency,scalability,and integration,it delivered a system that enhances guest experiences and simplifies operations—proving why Redstone is the go-to for resort hotels worldwide.
Redstone Systems, Inc. founded in Delaware, USA in December 2002, has been the ODM vendor for many well-known communications companies, serving the Southeast Asian market. In 2020, Redstone Systems will begin to return to the North America market with its self-developed brand.
Redstone has a complete product line of intelligent voice gateways, providing IP-PBXs, analog VoIP gateways (FXS/FXO), digital VoIP gateways (E1/T1), border appliances, and session boundary controllers (SBCs).
With advanced technology in digital signal processor (DSP), speech coding and speech processing, as well as efficient operational tools such as cloud remote management, auto provisioning, Redstone gateways are widely used in markets of enterprise communications, cloud communications, call centers, operators’ IMS/SIP trunks, bringing users friendly, efficient and reliable communication experience.
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