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Hotels handle sensitive guest data daily:credit card numbers,room numbers,and personal requests shared over calls.A data breach or intercepted call can destroy trust and lead to fines.Redstone’s communication systems prioritize security,with encryption features that protect data at every step.
End-to-end encryption secures calls.All voice calls—internal staff conversations,guest requests,and payment-related chats—are encrypted using SRTP(Secure Real-time Transport Protocol).This means even if a call is intercepted,the content remains unreadable.A luxury hotel in Monaco,hosting high-profile guests,relies on this to protect confidential conversations.
Data encryption safeguards stored information.Call recordings,guest profiles,and call logs are encrypted at rest using AES-256,a standard trusted by banks and governments.Redstone’s NL-AS recording system ensures even archived data stays secure,helping hotels comply with GDPR’s“data minimization”requirements.
Secure APIs prevent integration risks.When Redstone systems connect to PMS,CRM,or other tools,APIs use OAuth 2.0 and TLS 1.3 encryption to block unauthorized access.A chain hotel using Redstone’s PMSI middleware to connect with Opera PMS reported no security incidents in 5 years,thanks to these protocols.
Access controls limit data exposure.Redstone’s UMS platform lets admins set granular permissions:front desk staff can view guest call logs,but only IT can access encryption keys.All access is logged,creating an audit trail for breaches.A hotel in California used these logs to quickly identify and resolve a staff member’s unauthorized attempt to view VIP call recordings.
Regular security updates fight evolving threats.Redstone pushes firmware and software updates to patch vulnerabilities,often automatically via the UMS platform.A chain with 30 properties stayed protected during a 2024 global cyber threat by deploying Redstone’s emergency update within hours.
Compliance with global standards.Redstone’s security features align with GDPR,CCPA,PCI DSS,and ISO 27001,making it easy for hotels to meet regional requirements.A European hotel passed its PCI audit by using Redstone’s encryption to protect payment-related calls.
In summary,Redstone’s security features turn communication systems into a shield,not a vulnerability.By encrypting calls,securing data,and controlling access,they help hotels protect guests,avoid fines,and build lasting trust—proving that security is as important as service in hospitality.
Redstone Systems, Inc. founded in Delaware, USA in December 2002, has been the ODM vendor for many well-known communications companies, serving the Southeast Asian market. In 2020, Redstone Systems will begin to return to the North America market with its self-developed brand.
Redstone has a complete product line of intelligent voice gateways, providing IP-PBXs, analog VoIP gateways (FXS/FXO), digital VoIP gateways (E1/T1), border appliances, and session boundary controllers (SBCs).
With advanced technology in digital signal processor (DSP), speech coding and speech processing, as well as efficient operational tools such as cloud remote management, auto provisioning, Redstone gateways are widely used in markets of enterprise communications, cloud communications, call centers, operators’ IMS/SIP trunks, bringing users friendly, efficient and reliable communication experience.
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