Global hotels—whether chains with properties in 10+countries or boutique hotels hosting international guests—need communication systems that handle diverse dialing rules,languages,and regulations.Redstone’s solutions are built for this global reality,making international communication seamless for guests and staff.
Local dialing plan customization ensures accuracy.Redstone’s IP-PBX systems let hotels program country-specific dialing rules—e.g.,“press 00 for international calls in Europe,011 in the US”—so guests dial naturally.A chain with properties in 15 countries used this to standardize“international access”across regions,reducing guest confusion by 60%.
Multi-language IVR guides international guests.Redstone’s IVR supports 10+languages,with auto-detection based on caller ID(e.g.,a+86 number triggers Chinese prompts).Guests can also switch languages via keypad(e.g.,“press 9 for English”)—critical for multilingual travelers.A hotel in Dubai,hosting 70%international guests,reported 95%of callers successfully navigating the IVR in their preferred language.
Compliance with local telecom laws.Redstone’s systems adhere to regional regulations—e.g.,blocking premium numbers in some countries,logging calls for telecom audits in others.A European chain used this to avoid fines in Germany,where strict call recording laws apply,by auto-purging logs after 30 days.
International call cost management.Redstone’s DGW 100 digital trunk gateway uses least-cost routing to direct international calls via local carriers,reducing fees.A hotel in Bangkok cut costs by 40%on calls to Europe by routing them through local trunks instead of US-based lines.
Staff cross-border communication is simplified.NewLync 2.0 lets staff at global properties call each other via internal extensions(e.g.,“dial 5000 for London front desk”),avoiding international fees.A chain’s Paris team coordinates with Tokyo staff daily using this feature,saving$1,000 monthly on calls.
Support for regional phone standards.Redstone’s phones and gateways work with global standards(e.g.,PSTN in the US,ISDN in Europe),so hotels use the same hardware worldwide.A chain expanding into Asia used the same RGW 96 gateways in Singapore as in New York,reducing training and inventory costs.
In summary,Redstone’s solutions make global hotel communication feel local.By adapting to dialing rules,languages,and laws,they ensure international guests and staff connect effortlessly—turning“global”into“seamless.”
Redstone Systems, Inc. founded in Delaware, USA in December 2002, has been the ODM vendor for many well-known communications companies, serving the Southeast Asian market. In 2020, Redstone Systems will begin to return to the North America market with its self-developed brand.
Redstone has a complete product line of intelligent voice gateways, providing IP-PBXs, analog VoIP gateways (FXS/FXO), digital VoIP gateways (E1/T1), border appliances, and session boundary controllers (SBCs).
With advanced technology in digital signal processor (DSP), speech coding and speech processing, as well as efficient operational tools such as cloud remote management, auto provisioning, Redstone gateways are widely used in markets of enterprise communications, cloud communications, call centers, operators’ IMS/SIP trunks, bringing users friendly, efficient and reliable communication experience.
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