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In an era of strict data privacy laws(GDPR,CCPA,PCI),hotel call recording isn’t just about quality control—it’s about compliance.Mishandling call data(e.g.,storing recordings too long,failing to encrypt sensitive info)can lead to hefty fines and damaged trust.Redstone’s NL-AS series call recording software is designed to keep hotels compliant,with features that align with global regulations.
Encryption protects sensitive data.NL-AS encrypts call recordings in transit and at rest,ensuring guest conversations(including payment details or personal info)stay secure.A hotel in Germany used this to comply with GDPR’s“data protection by design”requirement,passing a 2024 audit with zero issues.
Customizable retention policies prevent over-storage.Hotels set auto-delete rules based on local laws—e.g.,30 days for general calls,1 year for dispute-related recordings.NL-AS automatically purges old files,avoiding“hoarding”penalties.A US hotel chain aligned with CCPA by setting 45-day retention,reducing legal risk.
Access controls limit who can view recordings.NL-AS lets admins assign roles:front desk managers can review guest service calls,but only HR can access staff training recordings.All access is logged,creating an audit trail for regulators.A hotel in France used these logs to prove only authorized staff viewed sensitive calls during a compliance check.
Redaction tools mask sensitive info.For calls where guests share credit card numbers or IDs,NL-AS automatically blurs or mutes those segments,keeping recordings compliant with PCI DSS.A hotel processing 500+phone payments monthly used this to avoid PCI fines,even during audits.
Multi-language consent prompts meet regional needs.In regions requiring guest consent for recording(e.g.,the EU),NL-AS plays automated prompts in the guest’s language:“This call may be recorded for quality—press 1 to continue.”A hotel in Spain added Spanish and Catalan prompts,ensuring compliance with local language laws.
Integration with UMS simplifies oversight.Chain hotels use the UMS platform to monitor compliance across properties—e.g.,“Does Paris property delete recordings after 30 days?”This visibility helped a global chain ensure all 50+properties met GDPR standards,avoiding regional penalties.
In summary,the NL-AS series is more than a call recording tool—it’s a compliance shield.By encrypting data,controlling access,and aligning with global laws,it lets hotels record calls for training and service improvement without risking fines or guest trust.
Redstone Systems, Inc. founded in Delaware, USA in December 2002, has been the ODM vendor for many well-known communications companies, serving the Southeast Asian market. In 2020, Redstone Systems will begin to return to the North America market with its self-developed brand.
Redstone has a complete product line of intelligent voice gateways, providing IP-PBXs, analog VoIP gateways (FXS/FXO), digital VoIP gateways (E1/T1), border appliances, and session boundary controllers (SBCs).
With advanced technology in digital signal processor (DSP), speech coding and speech processing, as well as efficient operational tools such as cloud remote management, auto provisioning, Redstone gateways are widely used in markets of enterprise communications, cloud communications, call centers, operators’ IMS/SIP trunks, bringing users friendly, efficient and reliable communication experience.
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