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Boutique hotels thrive on personality,intimacy,and personalized service.Their communication systems should reflect this—no clunky hardware,no unnecessary complexity,just reliable tools that enhance guest interactions.Redstone’s REX 200 IP-PBX is tailored to this niche,offering a compact,affordable solution that’s perfect for 200-room or smaller boutique properties.
The REX 200’s compact design fits seamlessly into boutique hotels’limited backroom space—no need for large server racks.Its plug-and-play setup means even hotels without dedicated IT staff can get it running in hours,not days.A 50-room boutique in New Orleans set up their REX 200 in 3 hours,with help from Redstone’s step-by-step guide.
Essential features focus on guest experience,not bloat.The REX 200 includes core tools boutique hotels need:multi-language IVR,guest room phone customization(e.g.,branded greetings),and wake-up calls.It skips enterprise-level features(like 10,000-user support)that add cost without value.A 100-room boutique in Barcelona reported paying 60%less than they would for a larger IP-PBX,with all the features they needed.
Integration with small-scale PMS systems simplifies operations.The REX 200 connects to entry-level tools like RMS and Cloudbeds,automating check-in/out phone setup and billing.When a guest checks in,their room phone activates with their name—e.g.,“Welcome to The Ivy,Ms.Patel”—without front desk staff lifting a finger.This personal touch,said a boutique owner,“makes guests feel like they’re staying at a friend’s villa,not a hotel.”
Mobile extensions keep small teams connected.Boutique hotels often run on lean staff,so the REX 200’s support for NewLync mobile extensions is a game-changer.The owner/manager can answer front desk calls on their smartphone while greeting guests,and housekeepers can coordinate via instant messaging.A 30-room boutique in Dali used this to reduce“unanswered calls”by 50%,even with just 3 staff on shift.
Reliability ensures no service gaps.While compact,the REX 200 includes basic redundancy:backup power for short outages and automatic failover to PSTN lines.A coastal boutique in Greece relied on this during a storm,keeping phones working so guests could request extra blankets.
In summary,the REX 200 IP-PBX is a boutique hotel’s perfect communication partner.It’s affordable,easy to use,and focused on the features that matter—helping small properties deliver big on service and personality.
Redstone Systems, Inc. founded in Delaware, USA in December 2002, has been the ODM vendor for many well-known communications companies, serving the Southeast Asian market. In 2020, Redstone Systems will begin to return to the North America market with its self-developed brand.
Redstone has a complete product line of intelligent voice gateways, providing IP-PBXs, analog VoIP gateways (FXS/FXO), digital VoIP gateways (E1/T1), border appliances, and session boundary controllers (SBCs).
With advanced technology in digital signal processor (DSP), speech coding and speech processing, as well as efficient operational tools such as cloud remote management, auto provisioning, Redstone gateways are widely used in markets of enterprise communications, cloud communications, call centers, operators’ IMS/SIP trunks, bringing users friendly, efficient and reliable communication experience.
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