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Emergencies don’t wait for perfect conditions.A power outage,network failure,or natural disaster can strike at any time,and when it does,a hotel’s ability to communicate with guests and staff becomes a matter of safety.Redstone’s EGW50 local survivability gateway is designed to keep emergency communication alive,even when primary systems fail.
The EGW50 acts as a backup for a hotel’s main communication system.When the primary network(or cloud platform)goes down,the EGW50 automatically takes over,maintaining basic phone services:internal calls,external PSTN access,and—most critically—emergency broadcasts.During a hurricane that knocked out internet at a Florida hotel,the EGW50 kept analog and IP phones working,letting staff broadcast evacuation instructions to all rooms.
Support for multiple fallback options ensures resilience.The EGW50 can connect to PSTN via FXO ports or switch to 4G/5G mobile networks,so even if one backup fails,another takes over.A mountain resort in Colorado,prone to snowstorm-related outages,uses 4G fallback to ensure emergency lines stay open—even when landlines are down.
Emergency broadcasts remain prioritized.During an outage,the EGW50 ensures emergency messages(e.g.,fire alarms,security alerts)take precedence over regular calls.Staff can trigger pre-recorded emergency broadcasts with one click,and the gateway routes them to all guest room phones and floor speakers—no internet needed.A hotel in California tested this during a wildfire drill;the EGW50 broadcasted evacuation alerts to 300 rooms in 90 seconds,even with the main network offline.
Local call processing reduces dependency.The EGW50 stores basic call routing rules locally,so internal calls(e.g.,front desk to housekeeping)work without cloud or main server access.This lets staff coordinate during crises—e.g.,assigning teams to assist elderly guests during an evacuation.
Easy integration with existing systems.The EGW50 works with Redstone’s REX series IP-PBX and RGW gateways,as well as legacy systems,making it a flexible add-on for any hotel.It requires minimal setup,with auto-syncing of call rules from the main system—so hotels don’t need to manage separate configurations.
In summary,the EGW50 isn’t just a“nice-to-have”—it’s a safety imperative.By ensuring emergency communication survives outages,it protects guests,staff,and a hotel’s reputation.For responsible hoteliers,investing in the EGW50 is non-negotiable.
Redstone Systems, Inc. founded in Delaware, USA in December 2002, has been the ODM vendor for many well-known communications companies, serving the Southeast Asian market. In 2020, Redstone Systems will begin to return to the North America market with its self-developed brand.
Redstone has a complete product line of intelligent voice gateways, providing IP-PBXs, analog VoIP gateways (FXS/FXO), digital VoIP gateways (E1/T1), border appliances, and session boundary controllers (SBCs).
With advanced technology in digital signal processor (DSP), speech coding and speech processing, as well as efficient operational tools such as cloud remote management, auto provisioning, Redstone gateways are widely used in markets of enterprise communications, cloud communications, call centers, operators’ IMS/SIP trunks, bringing users friendly, efficient and reliable communication experience.
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