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Managing communication across multiple hotel properties—each with its own staff,guests,and needs—can feel like herding cats.Disparate systems lead to inconsistent service,high maintenance costs,and fragmented data.Redstone’s chain hotel communication solutions solve this with centralized management,unifying operations across locations while allowing for local customization.
Centralized oversight via the UMS platform is the cornerstone.Chain managers access a single dashboard to monitor all properties’communication systems—checking device status,call logs,and alerts in real time.A hotel group with 15 properties reduced IT travel by 80%,as managers resolved 90%of issues remotely via UMS.
Standardized settings ensure consistency.Redstone’s system lets chains set global policies(e.g.,wake-up call protocols,IVR menus)and push them to all properties.This ensures a guest experience that’s familiar,whether they’re staying in New York or Paris.A global chain using this feature reduced service variability by 40%,with guests noting“the same great service everywhere.”
Local flexibility accommodates regional needs.While core settings are standardized,individual properties can customize details(e.g.,local language support,regional dialing rules)via the UMS platform.A European chain let its Spanish properties add Catalan to IVR menus,boosting local guest satisfaction by 15%.
Scalable deployments simplify growth.Adding a new property to the chain’s communication system takes hours,not weeks.Redstone’s REX 1000 and REX 8000 systems support bulk configuration,so new hotels inherit the chain’s settings automatically.A chain expanding from 10 to 30 properties integrated each new location in a day,avoiding training delays.
Cross-property collaboration is enabled.Staff at different locations use NewLync 2.0 for video conferences,file sharing,and instant messaging—critical for training,promotions,or crisis response.A chain’s regional manager noted,“We can train 50 front desk staff across 10 hotels in one video call—saving days of travel.”
Data aggregation drives chain-wide insights.AI-CEM collects data from all properties,identifying trends(e.g.,25%of guests in beach locations request early check-in)that guide chain-level decisions.A hotel group used this insight to standardize early check-in as a beach property amenity,increasing bookings by 12%.
Cost savings come from bulk efficiency.Chains negotiate better rates for Redstone’s solutions,and centralized maintenance reduces per-property IT staff.A mid-sized chain with 20 properties cut annual communication costs by$150,000 after switching to Redstone’s centralized system.
Disaster recovery ensures continuity.Redstone’s cross-region redundancy means if one property’s system fails,calls and data reroute to another location.A chain with properties in hurricane zones maintained service during storms,protecting guest experiences and revenue.
In conclusion,Redstone’s chain hotel communication solutions turn multi-property management from a challenge into a strength.By combining centralized control with local flexibility,they ensure consistency,efficiency,and growth—key for thriving in competitive hospitality markets.
Redstone Systems, Inc. founded in Delaware, USA in December 2002, has been the ODM vendor for many well-known communications companies, serving the Southeast Asian market. In 2020, Redstone Systems will begin to return to the North America market with its self-developed brand.
Redstone has a complete product line of intelligent voice gateways, providing IP-PBXs, analog VoIP gateways (FXS/FXO), digital VoIP gateways (E1/T1), border appliances, and session boundary controllers (SBCs).
With advanced technology in digital signal processor (DSP), speech coding and speech processing, as well as efficient operational tools such as cloud remote management, auto provisioning, Redstone gateways are widely used in markets of enterprise communications, cloud communications, call centers, operators’ IMS/SIP trunks, bringing users friendly, efficient and reliable communication experience.
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