Current Location ：
Luxury hotels thrive on exceptional details—and communication is no exception.Discerning guests expect seamless,personalized interactions,from a multilingual welcome call to a flawlessly executed wake-up service.Redstone’s luxury hotel communication systems are engineered to meet these demands,combining cutting-edge technology with the sophistication that defines premium hospitality.
High reliability is non-negotiable.Luxury guests have little tolerance for dropped calls or system outages.Redstone’s REX 8000 IP-PBX,designed for large luxury properties,uses dual-server hot standby,dual power supplies,and cloud-edge redundancy to ensure 99.99%uptime.A 5-star resort in the Maldives credited this reliability with maintaining service during a tropical storm,where other systems failed.
Personalized guest experiences start with communication.Redstone’s systems integrate deeply with luxury PMS tools like Opera,pulling guest preferences(e.g.,“prefers quiet floors,”“allergic to down pillows”)into every interaction.When a VIP guest calls,the Attendant Console displays their profile,letting operators anticipate needs—e.g.,“Shall I arrange your usual 8 AM wake-up call,Mr.Thompson?”
Multilingual and multicultural support caters to global guests.The AI Telephone Butler handles 10+languages,with native-like pronunciation,while room phones display greetings in the guest’s preferred language.A luxury hotel in Paris,hosting 70%international guests,reported 95%satisfaction with communication clarity—critical for their global reputation.
Premium hardware matches the hotel’s aesthetic.Redstone offers sleek IP phones with touchscreens(e.g.,NRP1610G/P video phones)and customizable branding,blending with luxury decor.Suite phones include features like one-touch access to butler service or restaurant reservations,adding exclusivity.
Seamless integration with smart room systems elevates convenience.Guests can control room settings(lighting,temperature)via their phone,and the system syncs with keyless entry—e.g.,a guest returning to their room triggers a“welcome back”call from the AI Butler.A luxury hotel in Dubai reported a 22%increase in guest mentions of“smart amenities”after adopting this integration.
Discreet service is prioritized.Redstone’s systems support“do not disturb”with silent notifications(no loud beeps),and calls to suites are routed through a private line to avoid interruptions.For high-profile guests,the system can restrict call logging,ensuring privacy.
Advanced security protects guest data.Luxury hotels handle sensitive information,and Redstone’s systems include end-to-end encryption for calls and data,compliance with GDPR and local laws.A hotel hosting celebrities noted,“Guests trust us with their privacy,and Redstone’s security lets us honor that.”
In conclusion,Redstone’s luxury hotel communication systems are more than tools—they’re extensions of the hotel’s brand.By combining reliability,personalization,and sophistication,they help luxury properties deliver the seamless,exceptional service that defines their reputation.For high-end hospitality,this technology is an investment in excellence.
Redstone Systems, Inc. founded in Delaware, USA in December 2002, has been the ODM vendor for many well-known communications companies, serving the Southeast Asian market. In 2020, Redstone Systems will begin to return to the North America market with its self-developed brand.
Redstone has a complete product line of intelligent voice gateways, providing IP-PBXs, analog VoIP gateways (FXS/FXO), digital VoIP gateways (E1/T1), border appliances, and session boundary controllers (SBCs).
With advanced technology in digital signal processor (DSP), speech coding and speech processing, as well as efficient operational tools such as cloud remote management, auto provisioning, Redstone gateways are widely used in markets of enterprise communications, cloud communications, call centers, operators’ IMS/SIP trunks, bringing users friendly, efficient and reliable communication experience.
For more information about Redstone, You can follow us on Facebook, Linkedin, and Youtube to be the first to get the latest news.
