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Small hotels face unique communication challenges:limited budgets,minimal IT staff,and the need to compete with larger chains on guest experience.Traditional systems are too costly and complex,while consumer-grade tools lack hospitality-specific features.Redstone’s small hotel communication solutions bridge this gap,offering affordable,user-friendly systems designed for properties with 50 rooms or fewer.
Cost-effectiveness is a cornerstone.Redstone’s REX 200 IP-PBX and RGW 48 gateways are priced for small budgets,with no unnecessary frills.A 30-room B&B reported saving 40%on communication costs compared to their old analog system,with lower installation and maintenance fees.Subscription-based cloud options(like NewLync SaaS)eliminate upfront hardware costs,making them ideal for seasonal properties.
Easy deployment and management require no IT experts.Redstone’s systems come pre-configured,with plug-and-play setup that takes hours,not days.The UMS platform’s user-friendly dashboard lets owners manage extensions,call permissions,and wake-up calls without technical training.A small hotel owner with no IT background reported setting up their system in 3 hours—no support needed.
Essential features meet guest needs.Small hotels get core tools like multi-language IVR,wake-up calls,and DND settings,ensuring guests feel well-served.The Attendant Console,scaled for small teams,handles up to 5 operator seats,streamlining call routing.A 20-room boutique hotel used these features to match the service quality of larger chains,with guests praising“professional communication.”
Integration with basic PMS systems simplifies operations.Redstone’s PMSI middleware connects to entry-level PMS tools(e.g.,RMS),enabling check-in/out automation and billing sync.A small hotel using this integration reduced front desk errors by 50%,avoiding overcharges and guest disputes.
Scalability allows growth.As the hotel adds rooms,Redstone’s solutions expand via software—no hardware overhauls.A 40-room hotel that expanded to 60 rooms upgraded their REX 200 to REX 500 in a day,with no service disruption.
Reliability ensures no downtime.Redstone’s small hotel systems include basic redundancy,like backup power for gateways,to keep phones working during outages.A mountain lodge in a remote area relied on this feature during a storm,maintaining communication with guests and emergency services.
Personalized support eases concerns.Redstone offers dedicated technical support for small hotels,with quick response times and step-by-step guides.A B&B owner noted,“When we had a question about wake-up calls,their team walked us through it in 5 minutes—no jargon.”
In conclusion,Redstone’s small hotel communication solutions prove you don’t need a large budget to deliver exceptional communication.By combining affordability,simplicity,and essential features,they let small properties compete with larger chains—one call at a time.
Redstone Systems, Inc. founded in Delaware, USA in December 2002, has been the ODM vendor for many well-known communications companies, serving the Southeast Asian market. In 2020, Redstone Systems will begin to return to the North America market with its self-developed brand.
Redstone has a complete product line of intelligent voice gateways, providing IP-PBXs, analog VoIP gateways (FXS/FXO), digital VoIP gateways (E1/T1), border appliances, and session boundary controllers (SBCs).
With advanced technology in digital signal processor (DSP), speech coding and speech processing, as well as efficient operational tools such as cloud remote management, auto provisioning, Redstone gateways are widely used in markets of enterprise communications, cloud communications, call centers, operators’ IMS/SIP trunks, bringing users friendly, efficient and reliable communication experience.
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