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In hospitality,emergencies—whether fires,natural disasters,or security threats—demand fast,clear communication.Delays or confusion can put guests and staff at risk,damage reputations,and lead to non-compliance with safety regulations.Redstone’s hotel emergency communication systems are designed to prevent this,with tools that prioritize speed,reach,and reliability.
Emergency broadcasts are the first line of defense.Redstone’s IP-PBX integrated broadcast system lets staff trigger pre-recorded alerts(e.g.,fire evacuation instructions)with one click.These messages play on room phones(when lifted)and floor speakers,ensuring all guests hear them.A hotel in a fire-prone area tested this feature and found 98%of guests received the alert within 1 minute—meeting safety compliance standards.
Targeted alerts reduce panic.Instead of mass broadcasts,staff can send alerts to specific areas(e.g.,“Evacuate floor 5”or“Avoid the lobby”).This precision was critical for a hotel with a minor gas leak,where only the affected wing was evacuated—minimizing disruption to other guests.
Redundancy ensures communication stays up.Redstone’s systems use dual networks,power supplies,and local survivability gateways(EGW50)to maintain service during outages.If the main network fails,emergency calls from rooms still go through,and broadcasts switch to PSTN or 4G.A hotel hit by a hurricane reported that its Redstone system kept emergency lines open,enabling staff to coordinate with local authorities.
Staff communication during crises is streamlined.Mobile extensions via NewLync let security,management,and housekeeping coordinate in real time,even if they’re scattered across the property.During a medical emergency at a resort,staff used NewLync to share the guest’s room number,condition,and ETA of paramedics—accelerating response by 5 minutes.
Post-emergency analysis improves preparedness.Redstone’s NL-Recording captures all emergency calls and broadcasts,which AI-CEM analyzes to identify gaps.For example,a hotel reviewing a fire drill found alerts were unclear in Spanish,prompting them to add Spanish recordings—ensuring compliance with local language laws.
Integration with safety systems adds layers of protection.Redstone’s emergency systems connect with fire alarms,sprinklers,and access control,triggering automated alerts.If a fire alarm goes off on floor 2,the broadcast system automatically announces the evacuation,and elevators lock to prevent use—critical for safety.
Guest trust is strengthened.Hotels with robust emergency communication systems signal they prioritize safety,which builds loyalty.A survey of guests at hotels using Redstone’s systems found 90%felt“safer”knowing the property had reliable emergency communication—making them more likely to return.
In conclusion,Redstone’s hotel emergency communication systems are non-negotiable for responsible hospitality.By combining speed,reliability,and integration,they protect guests and staff,ensure compliance,and enhance trust.For hotels,investing in these systems isn’t just about safety—it’s about safeguarding their reputation.
Redstone Systems, Inc. founded in Delaware, USA in December 2002, has been the ODM vendor for many well-known communications companies, serving the Southeast Asian market. In 2020, Redstone Systems will begin to return to the North America market with its self-developed brand.
Redstone has a complete product line of intelligent voice gateways, providing IP-PBXs, analog VoIP gateways (FXS/FXO), digital VoIP gateways (E1/T1), border appliances, and session boundary controllers (SBCs).
With advanced technology in digital signal processor (DSP), speech coding and speech processing, as well as efficient operational tools such as cloud remote management, auto provisioning, Redstone gateways are widely used in markets of enterprise communications, cloud communications, call centers, operators’ IMS/SIP trunks, bringing users friendly, efficient and reliable communication experience.
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