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A missed wake-up call can ruin a guest’s day—whether they miss a flight,a business meeting,or a tour.For hotels,this means unhappy guests,negative reviews,and lost loyalty.Redstone’s hotel wake-up call systems are designed to eliminate these risks,offering reliable,scalable,and personalized solutions for properties of all sizes.
Reliability is built into every component.Redstone’s systems use dual-server redundancy,so wake-up calls are never lost if one server fails.Calls are tested 3 times before triggering a manual alert to the front desk—ensuring no guest is missed.A conference hotel hosting 500 attendees reported 100%on-time wake-ups during a major event,with guests praising the“unfailingly reliable service.”
Scalability meets large-group needs.Redstone’s Attendant Console supports simultaneous wake-ups for 500+rooms,critical for convention centers or tour groups.Operators schedule calls in batches,set repeat ring counts,and choose languages—all with a few clicks.A resort hosting a 300-person wedding used this feature to ensure the bridal party and guests woke on time,avoiding event delays.
Personalization enhances the guest experience.Wake-up calls can include custom messages,such as“Good morning,Mr.Davis—your 7 AM breakfast reservation is confirmed,”pulling details from the PMS.For international guests,calls are in their preferred language(e.g.,Mandarin for Chinese visitors).A luxury hotel reported guests“felt valued”by these personalized touches,increasing repeat bookings by 10%.
Integration with PMS avoids conflicts.The system syncs with the PMS to check room status(e.g.,occupied vs.vacant),preventing calls to empty rooms.It also flags early departures,ensuring guests with 4 AM flights get their wake-up call—no manual input needed.A hotel using this integration reduced“no-show”wake-up requests by 95%.
Flexibility caters to diverse needs.Guests can schedule calls via their room phone,the front desk,or the AI Telephone Butler.They can also request“snooze”options or multiple calls(e.g.,a 6 AM alert and a 6:30 AM wake-up).A business hotel found this flexibility reduced guest complaints about“too early”or“too late”calls by 60%.
Audit trails ensure accountability.The system logs all wake-up calls—scheduled time,actual time,whether the guest answered—for review.This helps managers verify service quality and address issues(e.g.,a staff member forgetting to schedule a call).A chain hotel used these logs to train new staff,improving consistency across locations.
In conclusion,Redstone’s hotel wake-up call systems are more than timers—they’re a promise to guests.By combining reliability,scalability,and personalization,they ensure guests start their day on time,building trust and loyalty.For hotels,this simple service is a powerful tool for exceptional guest experiences.
Redstone Systems, Inc. founded in Delaware, USA in December 2002, has been the ODM vendor for many well-known communications companies, serving the Southeast Asian market. In 2020, Redstone Systems will begin to return to the North America market with its self-developed brand.
Redstone has a complete product line of intelligent voice gateways, providing IP-PBXs, analog VoIP gateways (FXS/FXO), digital VoIP gateways (E1/T1), border appliances, and session boundary controllers (SBCs).
With advanced technology in digital signal processor (DSP), speech coding and speech processing, as well as efficient operational tools such as cloud remote management, auto provisioning, Redstone gateways are widely used in markets of enterprise communications, cloud communications, call centers, operators’ IMS/SIP trunks, bringing users friendly, efficient and reliable communication experience.
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