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For guests,privacy is paramount—and few things disrupt a stay like unwanted interruptions.Hotel DND(Do Not Disturb)systems are critical for respecting this privacy,but they must also allow for essential communication(e.g.,emergency alerts).Redstone’s DND solutions strike this balance,giving guests control while ensuring hotels can deliver necessary services.
Guest-initiated DND puts control in their hands.Guests activate DND via their room phone or in-room tablet,and the status updates instantly across the hotel’s systems.Housekeeping sees“DND”on their devices,avoiding room visits,while room service knows to delay deliveries.A boutique hotel reported a 25%increase in“peaceful stay”mentions in reviews after implementing guest-initiated DND.
Front desk control ensures flexibility.Staff can set or cancel DND remotely via the PMS—useful for guests who forget to disable it after checkout or need urgent service(e.g.,a medical issue).The system logs all changes,maintaining accountability.A hotel used this feature to assist a guest with a medical emergency,overriding DND to deliver help—with the guest’s gratitude.
Integration with PMS and staff devices avoids confusion.DND status syncs with the PMS,so front desk staff see it during check-ins,and housekeeping tablets update in real time.This reduced“knock and run”incidents at a 300-room hotel by 70%,as staff no longer accidentally disturbed guests.
Emergency overrides prioritize safety.Redstone’s DND systems allow emergency calls(e.g.,fire alarms,medical alerts)to ring through,even with DND active.A hotel in a high-risk area credited this feature with ensuring guests received evacuation alerts during a fire drill,despite DND being on.
Scheduled DND caters to specific needs.Guests can set DND for specific times(e.g.,10 PM to 7 AM),ideal for night owls or those with early flights.The system automatically disables DND afterward,ensuring housekeeping can clean the room.A business hotel found this feature reduced“room not cleaned”complaints by 35%.
Quiet floor options enhance privacy.Hotels can designate entire floors as“quiet zones,”where DND is automatically active during certain hours.This appeals to guests seeking relaxation(e.g.,families with babies,business travelers).A resort with quiet floors saw a 20%increase in bookings for those floors,justifying the designation.
In conclusion,Redstone’s hotel DND systems are a testament to“guest-first”hospitality.By prioritizing privacy,integrating with key systems,and allowing for flexibility,they ensure guests feel respected and undisturbed—while enabling hotels to deliver safe,timely service.For properties aiming to excel in guest comfort,this balance is key.
Redstone Systems, Inc. founded in Delaware, USA in December 2002, has been the ODM vendor for many well-known communications companies, serving the Southeast Asian market. In 2020, Redstone Systems will begin to return to the North America market with its self-developed brand.
Redstone has a complete product line of intelligent voice gateways, providing IP-PBXs, analog VoIP gateways (FXS/FXO), digital VoIP gateways (E1/T1), border appliances, and session boundary controllers (SBCs).
With advanced technology in digital signal processor (DSP), speech coding and speech processing, as well as efficient operational tools such as cloud remote management, auto provisioning, Redstone gateways are widely used in markets of enterprise communications, cloud communications, call centers, operators’ IMS/SIP trunks, bringing users friendly, efficient and reliable communication experience.
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