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Legacy communication systems from brands like NEC and AVAYA once dominated hotel telephony,but today,they struggle to meet the demands of digital hospitality.Bulky hardware,high maintenance costs,and limited integration with modern tools like PMS and AI are pushing hotels to upgrade.Redstone’s NEC/AVAYA replacement solutions make this transition smooth,cost-effective,and future-proof.
Replacing legacy systems doesn’t mean starting from scratch.Redstone’s approach prioritizes compatibility,allowing hotels to reuse existing phones,wiring,and gateways—slashing upgrade costs by up to 50%.For example,hotels with NEC analog phones can connect them to Redstone’s MX gateways,retaining familiar devices while accessing IP-based features like mobile extensions and cloud management.This was key for a 200-room hotel in Tokyo,which avoided$20,000 in new hardware costs by reusing NEC phones.
Seamless integration with hotel operations is a cornerstone of Redstone’s replacement solutions.Unlike legacy PBX systems that operate in silos,Redstone’s REX series IP-PBX and NewLync 2.0 platform connect with PMS,CRM,and AI tools.A hotel replacing an AVAYA Aura system reported that integrating with Opera PMS via Redstone’s PMSI middleware reduced front desk errors by 35%—no more manual room status updates or billing mistakes.
Modern features unlock new efficiencies.Redstone’s solutions offer mobile extensions,letting staff take calls on smartphones;video conferencing for cross-department meetings;and AI-driven call routing.A chain hotel replacing NEC SV9100 systems with Redstone’s REX 1000 noted a 25%increase in staff productivity,as teams collaborated more freely.
Scalability ensures the system grows with the hotel.Legacy systems often require hardware overhauls to add rooms or locations,but Redstone’s IP-based solutions scale via software.Adding 100 rooms to a resort or integrating a new property takes hours,not days.This flexibility was critical for a hotel group expanding from 5 to 15 properties,which managed all locations via Redstone’s centralized UMS platform.
Reliability is enhanced with redundancy.Redstone’s dual-server setups,dual power supplies,and cloud-edge fallback ensure communication stays up—even if a component fails.A luxury hotel replacing an AVAYA IP Office system experienced a power outage during transition;Redstone’s local survivability gateway kept phones operational,avoiding guest disruptions.
Cost savings extend beyond hardware.Redstone’s subscription-based cloud options eliminate upfront investments,while centralized management reduces IT staffing needs.A hotel group with 10 properties reported cutting annual IT costs by$40,000 after replacing AVAYA systems—one IT staff member now manages all locations via the cloud.
Case studies validate the transition.A five-star hotel in Paris replaced its NEC SV9500 with Redstone’s REX 8000,gaining PMS integration and AI features.Guest satisfaction scores rose by 12%,while maintenance costs dropped by 40%.Similarly,a U.S.chain upgraded AVAYA systems to Redstone’s cloud PBX,reducing long-distance call costs by 30%via SIP trunking.
In summary,Redstone’s NEC/AVAYA replacement solutions offer hotels a path to modern communication without the pain.By prioritizing compatibility,integration,and scalability,they ensure a smooth transition that reduces costs,boosts efficiency,and enhances guest experiences.
Redstone Systems, Inc. founded in Delaware, USA in December 2002, has been the ODM vendor for many well-known communications companies, serving the Southeast Asian market. In 2020, Redstone Systems will begin to return to the North America market with its self-developed brand.
Redstone has a complete product line of intelligent voice gateways, providing IP-PBXs, analog VoIP gateways (FXS/FXO), digital VoIP gateways (E1/T1), border appliances, and session boundary controllers (SBCs).
With advanced technology in digital signal processor (DSP), speech coding and speech processing, as well as efficient operational tools such as cloud remote management, auto provisioning, Redstone gateways are widely used in markets of enterprise communications, cloud communications, call centers, operators’ IMS/SIP trunks, bringing users friendly, efficient and reliable communication experience.
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