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In hospitality,staff are constantly on the move—housekeepers cleaning rooms,servers delivering meals,security patrolling grounds.Traditional desk phones trap them in fixed locations,leading to missed calls,delayed requests,and frustrated guests.Redstone’s hotel mobile extensions,powered by the NewLync platform,solve this by turning personal smartphones into work extensions,ensuring staff are reachable anytime,anywhere.
Hotel mobile extensions work by linking an employee’s smartphone to the hotel’s IP-PBX system via the NewLync app.Calls to their desk extension ring on their mobile,and outbound calls display the hotel’s official number—maintaining professionalism.For housekeeping teams,this means they can answer requests for extra towels while still in a room,avoiding trips back to a central desk.A 150-room hotel reported a 30%reduction in“unanswered request”complaints after adopting mobile extensions.
Seamless call relay ensures no communication is lost.If a staff member is on a call and moves from their desk to the lobby,they can transfer the call to their mobile mid-conversation—no dropped connections.This feature is invaluable for front desk staff assisting guests while fetching keys or documents.At a busy resort,call relay reduced call drop rates by 45%,improving staff efficiency.
Integration with team collaboration tools elevates productivity.NewLync mobile includes instant messaging,file sharing,and voice notes,letting staff coordinate without switching apps.Housekeeping can send a photo of a damaged fixture to maintenance via the app,accelerating repairs.A hotel chain using NewLync reported a 20%faster response time to maintenance issues,thanks to real-time collaboration.
Security and control are built in.Hotel admins set permissions via the UMS platform,restricting mobile extensions to work hours or specific call types(e.g.,internal only).Call logs sync to the hotel’s system,ensuring compliance with recording policies.For chain hotels,this centralized control prevents misuse and simplifies billing.
Guest experiences benefit indirectly.When staff are more responsive,requests are fulfilled faster.A guest asking for late checkout can reach the front desk manager via their mobile extension,even if they’re in a meeting—avoiding“I’ll check and call back”delays.A boutique hotel using NewLync mobile saw a 15%increase in positive reviews mentioning“prompt service.”
Cost savings come from reduced hardware.Hotels need fewer desk phones,as staff rely on mobiles,cutting equipment costs.A 200-room property saved$8,000 on desk phone purchases after adopting mobile extensions.Additionally,NewLync uses Wi-Fi for calls,reducing cellular charges for international staff.
Cross-platform support ensures accessibility.NewLync mobile works on iOS,Android,Windows,and Mac,so staff can use personal devices regardless of brand.This flexibility was key for a hotel with a diverse team,where some preferred iPhones and others Android devices—no extra training needed.
In conclusion,Redstone’s hotel mobile extensions are a game-changer for dynamic hospitality environments.By keeping staff connected on the move,they boost productivity,speed up service,and enhance guest satisfaction.For hotels aiming to stay agile,NewLync mobile is an essential tool.
Redstone Systems, Inc. founded in Delaware, USA in December 2002, has been the ODM vendor for many well-known communications companies, serving the Southeast Asian market. In 2020, Redstone Systems will begin to return to the North America market with its self-developed brand.
Redstone has a complete product line of intelligent voice gateways, providing IP-PBXs, analog VoIP gateways (FXS/FXO), digital VoIP gateways (E1/T1), border appliances, and session boundary controllers (SBCs).
With advanced technology in digital signal processor (DSP), speech coding and speech processing, as well as efficient operational tools such as cloud remote management, auto provisioning, Redstone gateways are widely used in markets of enterprise communications, cloud communications, call centers, operators’ IMS/SIP trunks, bringing users friendly, efficient and reliable communication experience.
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