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In hospitality,every interaction matters.From a guest asking for extra pillows to inquiring about checkout times,timely,accurate responses build loyalty.Redstone’s AI Telephone Butler is revolutionizing this dynamic,offering an intelligent,24/7 assistant that handles routine requests,frees staff for complex tasks,and elevates the guest experience.
At its core,the AI Telephone Butler is designed to mimic human-like interactions,using natural language processing to understand and respond to guest inquiries.It supports seamless switching between English and Chinese—critical for international hotels—with voice or keypad triggers to toggle languages.For example,a guest asking,“Is there a gym?”in English receives an immediate reply:“The hotel gym is on the 2nd floor,open 10 AM to midnight,”followed by a Chinese translation for clarity.
Automated service requests are a standout feature.Guests can ask for amenities like slippers,water,or adapters,and the AI dispatches the request to the relevant team—with real-time updates.In a test at Shenzhen Guanlan Shanshui Hotel,the AI Telephone Butler reduced response times for room service by 40%,as staff focused on delivery rather than taking calls.It even handles complex requests,such as reporting a broken热水器(water heater),by routing the issue to engineering with priority alerts.
Outbound calls streamline operations,too.The AI handles pre-arrival confirmations(“Your booking for December 25th—what time will you arrive?”)to reduce no-shows,and pre-departure checks(“Would you like to extend your stay?”)to optimize room occupancy.A luxury resort using Redstone’s AI reported a 15%drop in no-shows and a 10%increase in extended stays,directly boosting revenue.
Emotion detection adds a layer of intelligence.The AI flags calls with frustrated or angry tones,alerting staff to intervene promptly.This feature helped a 300-room hotel reduce complaint escalation by 28%,as issues were resolved before guests left negative reviews.Post-interaction,AI-CEM(Redstone’s customer experience management tool)analyzes call data to identify trends—like frequent requests for late checkout—guiding service improvements.
Integration with hotel systems ensures accuracy.The AI syncs with PMS to access guest details,such as room numbers and stay dates,enabling personalized interactions.When a guest requests a wake-up call,the AI schedules it via the PMS,avoiding double-bookings.It also updates minibar charges in real time when guests report consumption via the phone,streamlining billing.
Staff benefit from reduced workloads.Routine tasks like transferring calls to the restaurant or spa are handled automatically,letting front desk teams focus on check-ins and complex guest needs.At Melaka Dusit D2,the AI Telephone Butler cut front desk call volume by 35%,improving staff morale and efficiency.
In conclusion,Redstone’s AI Telephone Butler is more than a tool—it’s a partner in delivering exceptional service.By combining 24/7 availability,multilingual support,and smart integration,it ensures guests feel valued while making operations smoother.For hotels aiming to stay competitive,this AI-driven solution is a must-have.
Redstone Systems, Inc. founded in Delaware, USA in December 2002, has been the ODM vendor for many well-known communications companies, serving the Southeast Asian market. In 2020, Redstone Systems will begin to return to the North America market with its self-developed brand.
Redstone has a complete product line of intelligent voice gateways, providing IP-PBXs, analog VoIP gateways (FXS/FXO), digital VoIP gateways (E1/T1), border appliances, and session boundary controllers (SBCs).
With advanced technology in digital signal processor (DSP), speech coding and speech processing, as well as efficient operational tools such as cloud remote management, auto provisioning, Redstone gateways are widely used in markets of enterprise communications, cloud communications, call centers, operators’ IMS/SIP trunks, bringing users friendly, efficient and reliable communication experience.
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