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Gone are the days of on-premise PBX hardware cluttering hotel utility rooms.Today,cloud PBX for hotels is redefining communication,offering flexibility,cost savings,and ease of use that traditional systems can’t match.Redstone’s cloud-based SaaS solution,built around the NewLync 2.0 platform and Unified Management System(UMS),is tailored to hospitality’s unique demands,from small B&Bs to global chains.
Cloud PBX eliminates the need for on-site servers,reducing upfront hardware costs by up to 60%.Hotels pay a subscription fee based on usage,making budgeting predictable—ideal for seasonal properties that scale operations up or down.Redstone’s model includes automatic updates and maintenance,freeing IT teams to focus on guest-facing tasks instead of system upkeep.For example,a 100-room beach resort using Redstone’s cloud PBX reported saving$15,000 annually on hardware repairs and upgrades.
Scalability is a standout benefit of cloud-based hotel phones.Adding rooms,integrating new locations,or expanding staff extensions takes minutes via the UMS dashboard—no physical hardware changes required.Redstone’s solution supports multi-tenant isolation,ensuring chain hotels manage each property’s settings(billing rules,call permissions)independently while maintaining centralized oversight.This flexibility was key for Marriott GPO Adelaide,which used Redstone’s cloud PBX to upgrade 400 rooms without service interruptions.
Integration with hotel systems is seamless in the cloud.Redstone’s cloud PBX connects with PMS tools like RMS and Opera,syncing guest data in real time.When a guest checks out,their room phone resets automatically,and call logs feed into billing systems—eliminating manual errors.The platform also integrates with AI tools like Redstone’s AI Telephone Butler,enabling automated check-in confirmations and service requests,even when staff are busy.
Reliability is ensured through local survivability.Redstone’s EGW50 gateway maintains basic phone services(internal calls,PSTN access)if the cloud connection drops—critical for emergencies.During a power outage,the EGW50 uses 4G/5G or PSTN fallback to keep lines open,as demonstrated at a luxury hotel in Dubai during a network disruption.Guests and staff remained connected,preserving service quality.
Staff productivity gets a boost with cloud PBX features.NewLync mobile extensions let employees answer work calls on their smartphones,whether they’re in the kitchen or on a break.Video conferencing via the cloud platform simplifies remote meetings,while instant messaging and file sharing streamline team collaboration.A hotel chain with 10 properties reported a 25%increase in cross-department response times after adopting Redstone’s solution.
Guest experiences are elevated through cloud-driven convenience.Voicemails are delivered to emails,ensuring guests never miss messages.Multi-language IVR guides callers to services quickly,and VIP guests get priority routing.Redstone’s cloud PBX also supports scheduled wake-up calls(in multiple languages)and DND settings,putting guests in control of their stay.
In summary,cloud PBX for hotels by Redstone offers a winning combination of cost efficiency,scalability,and integration.It’s not just a communication tool—it’s a strategic asset that helps hotels adapt to changing demands,reduce overhead,and deliver standout guest experiences.
Redstone Systems, Inc. founded in Delaware, USA in December 2002, has been the ODM vendor for many well-known communications companies, serving the Southeast Asian market. In 2020, Redstone Systems will begin to return to the North America market with its self-developed brand.
Redstone has a complete product line of intelligent voice gateways, providing IP-PBXs, analog VoIP gateways (FXS/FXO), digital VoIP gateways (E1/T1), border appliances, and session boundary controllers (SBCs).
With advanced technology in digital signal processor (DSP), speech coding and speech processing, as well as efficient operational tools such as cloud remote management, auto provisioning, Redstone gateways are widely used in markets of enterprise communications, cloud communications, call centers, operators’ IMS/SIP trunks, bringing users friendly, efficient and reliable communication experience.
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