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The hospitality industry’s digital transformation is in full swing,and at its core is the shift to IP-based hotel communication.Unlike traditional analog systems,which rely on physical lines and bulky hardware,IP-based systems use digital networks to transmit voice data,offering a level of flexibility and integration that’s reshaping how hotels operate.Redstone’s IP-based solutions,including the REX series IP-PBX and RGW gateways,are at the forefront of this shift,designed to meet the unique needs of hotels large and small.
At the heart of IP-based hotel communication is its ability to unify systems.By leveraging the same network as Wi-Fi,PMS,and smart room devices,IP systems eliminate silos.For example,Redstone’s OM Integrated Communication Platform connects guest room phones,staff mobile extensions,and front desk consoles,ensuring seamless communication between departments.This unity is critical for fast-paced environments:a housekeeping update on room readiness can trigger an alert to the front desk,accelerating check-ins.
Scalability is another key advantage.IP-based systems grow with your hotel—whether adding 10 rooms or expanding to a new location.Redstone’s REX 200 supports up to 200 rooms,while the REX 8000 handles 10,000+,making it ideal for luxury resorts or chain hotels.Adding new extensions or integrating video conferencing tools requires minimal technical work,reducing downtime and IT burdens.
Integration with PMS and other tools is where IP-based communication truly shines.Redstone’s PMSI middleware enables real-time data sync,so guest check-ins automatically activate room phones with personalized settings(e.g.,“Welcome,Mr.Smith”).Features like wake-up calls,Do Not Disturb(DND),and minibar billing are managed through the PMS,streamlining operations.For example,when a guest requests extra towels via their room phone,the system dispatches a task to housekeeping instantly—all via IP integration.
Reliability is built into Redstone’s IP-based systems.Dual-server redundancy,dual power supplies,and cloud-edge fallback ensure communication stays up during outages.Local survivability gateways(like the LS50)maintain basic services—internal calls,PSTN access—even if the main network fails,critical for guest safety and service continuity.This level of dependability is why high-end hotels like the W Hotel UAE chose Redstone’s REX 200 IP-PBX for their 160-room property.
Guest experiences are enhanced through IP-driven features.Multi-language welcome messages(up to 800 concurrent channels)cater to international travelers,while message-waiting indicators(supporting 120V high-voltage neon bulbs or low-voltage options)keep guests informed.“One-number multi-terminals”let guests answer calls on any device in their room,adding convenience.Redstone’s AI Telephone Butler,integrated with IP systems,handles inquiries in English and Chinese,from gym hours to towel requests—24/7,reducing wait times.
For staff,IP-based communication boosts productivity.NewLync mobile extensions let employees take work calls on their personal phones(with the hotel’s official number displayed),ensuring they never miss a request.Video conferencing via NewLync 2.0 simplifies cross-department meetings,while call recording(via NL-Recording)aids training and service quality checks.
In conclusion,IP-based hotel communication is no longer an option but a necessity for hotels aiming to thrive in the digital age.Redstone’s solutions combine scalability,integration,and reliability to reduce costs,streamline operations,and delight guests—proving why IP is the future of hospitality telephony.
Redstone Systems, Inc. founded in Delaware, USA in December 2002, has been the ODM vendor for many well-known communications companies, serving the Southeast Asian market. In 2020, Redstone Systems will begin to return to the North America market with its self-developed brand.
Redstone has a complete product line of intelligent voice gateways, providing IP-PBXs, analog VoIP gateways (FXS/FXO), digital VoIP gateways (E1/T1), border appliances, and session boundary controllers (SBCs).
With advanced technology in digital signal processor (DSP), speech coding and speech processing, as well as efficient operational tools such as cloud remote management, auto provisioning, Redstone gateways are widely used in markets of enterprise communications, cloud communications, call centers, operators’ IMS/SIP trunks, bringing users friendly, efficient and reliable communication experience.
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