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In the fast-paced world of hospitality,clear,reliable communication is the backbone of exceptional guest experiences and efficient operations.Traditional analog phone systems,once the standard,are now being outpaced by modern hotel VoIP solutions—powered by internet protocol(IP)technology—to meet the industry’s evolving needs.Redstone,a leader in hospitality communication,offers VoIP solutions designed to address key pain points like high costs,complex maintenance,and disjointed guest experiences.
Hotel VoIP solutions replace analog lines with digital networks,enabling voice data to travel over the same infrastructure as Wi-Fi and hotel management systems.This integration eliminates the need for separate wiring,slashing installation and upkeep expenses.For small to mid-sized hotels,this means lower upfront investments,while large chains benefit from reduced long-term maintenance costs.Redstone’s RGW series gateways and REX series IP-PBX systems,for example,support scalable deployments—from 50-room boutiques to 10,000-room resorts—ensuring the solution grows with the property.
Scalability is a defining feature of VoIP for hotels.Adding new extensions,integrating mobile lines,or expanding to new locations requires minimal hardware changes.Redstone’s NewLync 2.0 platform,part of its VoIP ecosystem,allows staff to use mobile extensions,ensuring they’re reachable even when away from their desks—critical for housekeeping,room service,or security teams.This flexibility is a game-changer for chain hotels managing cross-region operations.
Seamless integration with core hotel systems sets Redstone’s VoIP solutions apart.By connecting with Property Management Systems(PMS)like Opera and CRM platforms,guest data flows automatically.When a guest checks in,their room phone activates with their name,preferred language,and call permissions—no manual input needed.Post-checkout,the system resets the extension,safeguarding privacy.Integration also streamlines billing:external call data syncs directly to guest folios,reducing errors and saving front desk time.
Reliability is non-negotiable in hospitality,and hotel VoIP solutions by Redstone deliver with redundancy features.Cloud-edge architecture combines on-premise hardware(like REX devices)with cloud services,ensuring communication stays up even if one network fails.For example,during a power outage,local survivability gateways(such as the EGW50)keep analog and IP phones operational,maintaining emergency lines and guest service.
Guest experiences are elevated through VoIP-driven features.Multi-language IVR(Interactive Voice Response)guides guests to services like room service or concierge without wait times.VIP callers get fast access,bypassing extensions,while“one-number multi-terminals”let guests answer calls on their room phone,mobile,or tablet—never missing a message.Redstone’s attendant console supports large-scale wake-up calls(over 500 rooms in 3 minutes),ideal for conference hotels hosting events.
Case studies highlight VoIP’s impact.Hilton Hotel upgraded 500 rooms with Redstone’s REX 8000 series VoIP,integrating 120V high-voltage message indicators and centralized management.The result?Reduced wiring costs by 30%and improved guest satisfaction.Similarly,Marriott GPO Adelaide used Redstone’s RGW96 VoIP gateways to retain analog phones while adopting cloud VoIP,cutting maintenance costs without service interruptions.
For hotels prioritizing data-driven operations,VoIP solutions unlock valuable insights.Call logs,guest service requests,and interaction patterns are analyzed via Redstone’s AI-CEM platform to identify trends—like peak call times or common guest needs—helping managers optimize staffing and services.This data empowers hotels to shift from reactive to proactive service,boosting loyalty.
In summary,hotel VoIP solutions by Redstone are more than just phone systems—they’re integrated ecosystems that reduce costs,enhance efficiency,and elevate guest experiences.Whether a boutique hotel or a global chain,VoIP technology ensures communication keeps pace with the demands of modern hospitality.
Redstone Systems, Inc. founded in Delaware, USA in December 2002, has been the ODM vendor for many well-known communications companies, serving the Southeast Asian market. In 2020, Redstone Systems will begin to return to the North America market with its self-developed brand.
Redstone has a complete product line of intelligent voice gateways, providing IP-PBXs, analog VoIP gateways (FXS/FXO), digital VoIP gateways (E1/T1), border appliances, and session boundary controllers (SBCs).
With advanced technology in digital signal processor (DSP), speech coding and speech processing, as well as efficient operational tools such as cloud remote management, auto provisioning, Redstone gateways are widely used in markets of enterprise communications, cloud communications, call centers, operators’ IMS/SIP trunks, bringing users friendly, efficient and reliable communication experience.
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