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Southeast Asia – [Vienam, April] – In a major step toward modernizing public sector communications, Redstone has successfully deployed a unified, SIP-based IP communication infrastructure for a leading intergovernmental organization in Southeast Asia. The initiative marks a significant transformation from fragmented legacy systems to a streamlined, cost-effective, and centrally managed voice network.
The Challenge: Disconnected Systems, Rising Costs
The organization previously operated with multiple PBX systems — including Panasonic and Siemens — across its departments.
Each unit relied on analog trunk lines from different telecom providers, resulting in:
Isolated communication silos
Inconsistent user experience for internal staff and external stakeholders
High telecom and maintenance costs
Heavy operational burden on the IT team
This outdated infrastructure increasingly limited the organization’s ability to collaborate efficiently and respond to public service demands.
The Redstone Solution: Smart, Sustainable Modernization
Redstone delivered a customized, regionally-optimized communication solution designed for the public sector. Key highlights include:
SIP Trunk Upgrade: All analog lines were replaced with SIP, consolidating telecom providers and significantly reducing monthly fees.
Compact, Secure IP-PBX: Deployment of the Redstone's REX 200, a secure, all-in-one IP-PBX tailored for government use.
Legacy Compatibility: Integration of existing analog phones via the RGW96 SIP Gateway, enabling hardware reuse and smooth transition.
Departmental Independence + Central Control: Each of the 10 departments received its own master number and custom greeting, while centralized configuration ensured unified standards and easy maintenance.
The Results: Efficiency, Clarity, Cost Control
The project has delivered immediate and measurable benefits:
✅ Unified communications across all departments
✅ Lower telecom and operational costs
✅ Improved interdepartmental collaboration
✅ Enhanced responsiveness to public stakeholders
✅ Modern user experience with minimal disruption
✅ Ongoing local support from Redstone’s Southeast Asia team
A Model for Public Sector Transformation
This case demonstrates how government organizations can transition to modern voice systems while preserving existing investments. Redstone’s flexible, scalable, and SIP-based architecture is now powering smarter communication across one of Southeast Asia’s most important intergovernmental networks.
Redstone Systems, Inc. founded in Delaware, USA in December 2002, has been the ODM vendor for many well-known communications companies, serving the Southeast Asian market. In 2020, Redstone Systems will begin to return to the North America market with its self-developed brand.
Redstone has a complete product line of intelligent voice gateways, providing IP-PBXs, analog VoIP gateways (FXS/FXO), digital VoIP gateways (E1/T1), border appliances, and session boundary controllers (SBCs).
With advanced technology in digital signal processor (DSP), speech coding and speech processing, as well as efficient operational tools such as cloud remote management, auto provisioning, Redstone gateways are widely used in markets of enterprise communications, cloud communications, call centers, operators’ IMS/SIP trunks, bringing users friendly, efficient and reliable communication experience.
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