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In hospitality,data is the key to personalized service and efficient operations.When a hotel’s phone system and Property Management System(PMS)work in silos,guest data gets trapped,leading to errors,delays,and missed opportunities.Redstone’s PMS integration solutions—powered by its PMSI middleware—bridge this gap,ensuring seamless data flow between communication systems and core hotel platforms.
PMS integration for hotels is about more than convenience;it’s about creating a unified ecosystem.Redstone’s PMSI connects IP-PBX systems(like the REX series)with leading PMS tools such as Opera,Fidelio,and RMS,enabling 10 critical functions that transform operations.From check-in to checkout,every step is automated,reducing manual work and errors.
Check-in and checkout processes are revolutionized with integration.When a guest checks in via the PMS,their room phone activates instantly—no IT intervention needed.The system sets their name,country code,and call permissions(e.g.,local vs.international calls)based on their booking details.At checkout,the phone resets to“idle,”ensuring privacy for the next guest.A 200-room hotel using Redstone’s integration reported cutting check-in time by 2 minutes per guest,reducing front desk queues.
Room status updates flow automatically between systems.Housekeeping marks a room as“clean”in the PMS,and the phone system updates to reflect availability,letting front desk staff know when the room is ready for check-in.Conversely,if a guest uses the phone to request cleaning,the PMS logs the request,triggering a notification to housekeeping.This real-time sync reduced room turn-around time by 15%at Suzhou International Conference Hotel.
Wake-up calls,a staple of hotel service,become foolproof with integration.Guests schedule calls via the PMS or directly through their room phone,and the system syncs to avoid conflicts.Redstone’s solution supports bulk wake-ups(up to 500 rooms in 3 minutes),critical for conference hotels.If a guest doesn’t answer after three attempts,both the front desk and call center receive alerts—ensuring no one misses a morning meeting.
Billing accuracy is enhanced through PMS and VoIP integration.External call data from the IP-PBX automatically feeds into the PMS,appearing on guest folios without manual entry.This eliminates disputes over“unauthorized”calls and saves front desk staff hours of reconciliation work.A luxury resort using Redstone’s integration reduced billing errors by 30%,improving guest trust.
Do Not Disturb(DND)settings are managed seamlessly.Guests can activate DND via their room phone,and the status updates in the PMS—alerting housekeeping and room service to avoid disturbances.Front desk staff can also set or cancel DND remotely,accommodating guest requests without delays.
Minibar tracking is simplified,too.Staff use room phones to update minibar consumption via feature codes,and the data syncs to the PMS,updating the guest’s bill in real time.This reduces the need for manual inventory checks and ensures accurate charges.
Redstone’s PMS integration supports legacy systems,making it ideal for upgrades.Hotels using NEC or Avaya systems can retain existing hardware while connecting to modern PMS tools via Redstone’s MX gateways,avoiding costly overhauls.This flexibility was key for Marriott GPO Adelaide,which integrated its analog phones with a new cloud PMS using Redstone’s RGW96 gateway.
In summary,PMS integration for hotels by Redstone is a catalyst for efficiency and guest satisfaction.By unifying communication and management systems,it reduces errors,saves time,and enables personalized service—proving that connected data is the foundation of modern hospitality.
Redstone Systems, Inc. founded in Delaware, USA in December 2002, has been the ODM vendor for many well-known communications companies, serving the Southeast Asian market. In 2020, Redstone Systems will begin to return to the North America market with its self-developed brand.
Redstone has a complete product line of intelligent voice gateways, providing IP-PBXs, analog VoIP gateways (FXS/FXO), digital VoIP gateways (E1/T1), border appliances, and session boundary controllers (SBCs).
With advanced technology in digital signal processor (DSP), speech coding and speech processing, as well as efficient operational tools such as cloud remote management, auto provisioning, Redstone gateways are widely used in markets of enterprise communications, cloud communications, call centers, operators’ IMS/SIP trunks, bringing users friendly, efficient and reliable communication experience.
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