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Redstone for Retail: Store, Warehouse, and Head Office Communications
Retail chains operate stores, distribution centers, and support offices that must communicate seamlessly. Customers, staff, and suppliers all depend on reliable voice connections.
Consistent Customer Experience
A unified platform ensures every store answers calls consistently, routes to the right department, and handles after-hours inquiries professionally. Overflow routing sends busy-store calls to support centers.
Free Inter-Store Calling
Multi-site networking lets stores and warehouses call each other as extensions, eliminating toll charges between locations and improving coordination.
Centralized Management
Headquarters manages store configurations, seasonal extensions, and firmware from one interface. New stores deploy quickly using standardized templates.
Legacy Point-of-Sale and Devices
RGW gateways connect analog payment terminals, warehouse phones, and intercom systems to the IP platform, protecting existing investments.
Redstone supports retail deployments from single stores to nationwide chains.
Redstone Systems, Inc. founded in Delaware, USA in December 2002, has been the ODM vendor for many well-known communications companies, serving the Southeast Asian market. In 2020, Redstone Systems will begin to return to the North America market with its self-developed brand.
Redstone has a complete product line of intelligent voice gateways, providing IP-PBXs, analog VoIP gateways (FXS/FXO), digital VoIP gateways (E1/T1), border appliances, and session boundary controllers (SBCs).
With advanced technology in digital signal processor (DSP), speech coding and speech processing, as well as efficient operational tools such as cloud remote management, auto provisioning, Redstone gateways are widely used in markets of enterprise communications, cloud communications, call centers, operators’ IMS/SIP trunks, bringing users friendly, efficient and reliable communication experience.
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