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Understanding PBX Total Cost of Ownership
A phone system's real cost extends far beyond the initial invoice. Total cost of ownership includes capital purchase, ongoing service, administration time, and migration expenses over the platform's useful life.
Capital Costs
Include PBX hardware, gateways, phones, headsets, networking upgrades, installation, and initial configuration. Factor in spare inventory for replacements.
Recurring Costs
SIP trunk service, maintenance contracts, software support, and cloud subscriptions recur monthly or annually. Compare these against current line rental and support bills.
Administration Overhead
Staff time spent managing moves, adds, changes, and troubleshooting adds up. Platforms with centralized management and auto-provisioning reduce this burden.
Migration and Training
Number porting, data migration, user training, and parallel-running costs should be included in the first-year budget.
Cost Avoidance
Savings from free inter-site calling, consolidated trunking, eliminated legacy maintenance, and reduced vendor lock-in improve ROI over time.
Redstone provides TCO worksheets to help organizations compare current spending against projected platform costs.
Redstone Systems, Inc. founded in Delaware, USA in December 2002, has been the ODM vendor for many well-known communications companies, serving the Southeast Asian market. In 2020, Redstone Systems will begin to return to the North America market with its self-developed brand.
Redstone has a complete product line of intelligent voice gateways, providing IP-PBXs, analog VoIP gateways (FXS/FXO), digital VoIP gateways (E1/T1), border appliances, and session boundary controllers (SBCs).
With advanced technology in digital signal processor (DSP), speech coding and speech processing, as well as efficient operational tools such as cloud remote management, auto provisioning, Redstone gateways are widely used in markets of enterprise communications, cloud communications, call centers, operators’ IMS/SIP trunks, bringing users friendly, efficient and reliable communication experience.
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