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Phone Systems for Sports Stadiums and Entertainment Venues
Guest Services and Ticketing
Large venues handle massive call volumes during ticket sales launches, event days, and customer service inquiries. Phone systems supporting ticketing need to scale dramatically for on-sales, handling thousands of simultaneous calls without overwhelming infrastructure. Queue management with estimated wait times and callback options improves customer experience during high-demand periods.
Guest service lines handle questions about directions, prohibited items, accessibility accommodations, and event day information. Integration with venue information databases enables guest services representatives to provide accurate, current responses regardless of event type or configuration.
Event Day Operations
During events, communication needs shift dramatically. Coordination between ushers, concession stands, security, medical personnel, and production teams requires reliable internal communication systems. Public address integration, zone paging, and direct line access to operational departments support smooth event execution.
For concerts and live productions, communication between backstage personnel, stage managers, and technical crew involves specialized requirements. Low-latency, high-reliability connections ensure timing cues, equipment changes, and production adjustments happen precisely as needed.
Security and Emergency Response
Venues with thousands of guests need robust security communication systems. Direct connections to on-site security command centers, local law enforcement, and emergency medical services ensure rapid response to incidents. Mass notification capabilities across phones, PA systems, and digital signage keep guests informed during emergencies.
VIP and premium services within venues - luxury suites, club lounges, private clubs - often include dedicated phone lines for concierge services, in-seat ordering, and personal assistance. These premium communication channels enhance the guest experience and justify premium pricing for exclusive areas.
Redstone Systems, Inc. founded in Delaware, USA in December 2002, has been the ODM vendor for many well-known communications companies, serving the Southeast Asian market. In 2020, Redstone Systems will begin to return to the North America market with its self-developed brand.
Redstone has a complete product line of intelligent voice gateways, providing IP-PBXs, analog VoIP gateways (FXS/FXO), digital VoIP gateways (E1/T1), border appliances, and session boundary controllers (SBCs).
With advanced technology in digital signal processor (DSP), speech coding and speech processing, as well as efficient operational tools such as cloud remote management, auto provisioning, Redstone gateways are widely used in markets of enterprise communications, cloud communications, call centers, operators’ IMS/SIP trunks, bringing users friendly, efficient and reliable communication experience.
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