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Phone Systems for Airports and Aviation Services
Passenger Services and Information
Airports receive thousands of daily calls from passengers inquiring about flight status, parking availability, terminal directions, and lost luggage. Modern phone systems with interactive voice response handle routine queries automatically, reducing agent workload while providing 24/7 information access. Integration with flight information display systems ensures IVR information stays current with real-time flight data.
Multi-lingual support reflects the diverse population of air travelers. Auto attendants offering language selection in major world languages ensure international passengers receive appropriate assistance and directions when calling airport services.
Fixed Base Operator Communication
General aviation Fixed Base Operators handle fueling, hangar services, aircraft maintenance, and flight planning for private and corporate aviation. Phone systems coordinate these services with features including direct lines for fuel orders, maintenance scheduling, and pilot services. Integration with flight tracking enables FBOs to anticipate arriving aircraft and prepare services in advance.
For corporate flight departments, dedicated communication lines connect dispatchers with crew, maintenance, and trip planning personnel. Reliable communication with passengers, crew schedulers, and ground handlers ensures flights depart on time with all necessary arrangements completed.
Ground Operations and Coordination
Airport ground operations require coordination between multiple stakeholders - airlines, baggage handlers, fueling companies, catering services, and security. Communication systems supporting these operations need durability for ramp environments and integration with two-way radio systems enabling voice communication across different groups.
Airport authority administration manages security coordination, tenant relations, and emergency response. Phone systems supporting these administrative functions need integration with emergency notification systems and public safety agencies for rapid response during incidents.
Redstone Systems, Inc. founded in Delaware, USA in December 2002, has been the ODM vendor for many well-known communications companies, serving the Southeast Asian market. In 2020, Redstone Systems will begin to return to the North America market with its self-developed brand.
Redstone has a complete product line of intelligent voice gateways, providing IP-PBXs, analog VoIP gateways (FXS/FXO), digital VoIP gateways (E1/T1), border appliances, and session boundary controllers (SBCs).
With advanced technology in digital signal processor (DSP), speech coding and speech processing, as well as efficient operational tools such as cloud remote management, auto provisioning, Redstone gateways are widely used in markets of enterprise communications, cloud communications, call centers, operators’ IMS/SIP trunks, bringing users friendly, efficient and reliable communication experience.
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