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Redstone IP-PBX FAQ: Top 10 Questions Answered
1. How many extensions does Redstone REX IP-PBX support?
Redstone REX series supports a wide range of extension counts to meet different business needs. The series includes models supporting from 50 extensions up to 10,000 extensions. Each model is designed for specific business sizes, from small offices to large enterprises and service providers.
2. Does Redstone IP-PBX work with analog phones?
Yes. Redstone REX series includes built-in analog gateway modules that allow you to connect existing analog phones, fax machines, and other legacy devices. The system supports both analog and IP terminals, making it easy to transition to VoIP at your own pace without replacing all equipment at once.
3. How does remote management work?
Redstone devices are embedded with the Redstone Cloud client, which is based on Amazon. This allows devices located behind enterprise NAT or firewalls to be easily accessed from the Internet for maintenance, troubleshooting, or by remote voice devices. Real-time monitoring, alarm notification, remote packet capture, and software upgrading can all be performed remotely.
4. What is Redstone Cloud?
Redstone Cloud is a cloud-based management platform that provides remote access to Redstone devices. Based on Amazon infrastructure, it enables administrators to manage, monitor, and maintain IP-PBX systems from anywhere with an internet connection.
5. Does Redstone support mobile extensions?
Yes. Redstone supports mobile extensions that keep your team connected anywhere and anytime. Features include remote extension, call forking to mobile phones, and call-back. Whether your team is in the office, traveling abroad, or working from home, they will never miss important business calls.
6. What is NAT traversal and why does it matter?
NAT traversal allows peer-to-peer communication between Redstone IP-PBX and SIP terminals across NAT without the need for static IP addresses, DDNS, or port mapping on the access router. This simplifies deployment significantly, especially for small businesses without dedicated IT staff or complex network configurations.
7. Can Redstone integrate with third-party applications?
Yes. Redstone provides XML/HTTP-based RESTful API for third-party applications. This enables seamless integration with CRM systems, hotel management systems, call center software, and other business applications.
8. What management protocols does Redstone support?
Redstone supports both TR-069 and SNMP protocols for device management. This allows integration with Redstone or third-party Remote Device Management Systems, giving IT administrators flexibility in how they manage their communication infrastructure.
9. Does Redstone support multi-site deployment?
Yes. Redstone supports multi-site networking with peer-to-peer communication between locations. All extensions across headquarters and branches can call each other for free, and trunk resources can be shared. Unified management of call recordings and call histories is also achieved.
10. How can I get a quote or technical support?
You can get a quote or contact technical support through Redstone's website. The company provides online consultation, quote requests, and comprehensive documentation including datasheets, user manuals, and installation guides.
Redstone Systems, Inc. founded in Delaware, USA in December 2002, has been the ODM vendor for many well-known communications companies, serving the Southeast Asian market. In 2020, Redstone Systems will begin to return to the North America market with its self-developed brand.
Redstone has a complete product line of intelligent voice gateways, providing IP-PBXs, analog VoIP gateways (FXS/FXO), digital VoIP gateways (E1/T1), border appliances, and session boundary controllers (SBCs).
With advanced technology in digital signal processor (DSP), speech coding and speech processing, as well as efficient operational tools such as cloud remote management, auto provisioning, Redstone gateways are widely used in markets of enterprise communications, cloud communications, call centers, operators’ IMS/SIP trunks, bringing users friendly, efficient and reliable communication experience.
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