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Hotel PBX System Upgrade: Modern Communication for Hospitality
The Evolving Needs of Hotel Communication
The hospitality industry faces unique communication challenges that require specialized solutions. Hotels need systems that seamlessly connect to local carrier IMS/PSTN networks, maintain reliable failover functions, integrate with Property Management Systems (PMS), support multi-building networking, and scale to accommodate growth. Redstone addresses all these requirements with its comprehensive hotel communication solution.
Core Requirements for Hotel Communication
Modern hotel communication systems must meet several critical requirements:
- Seamless connection to local carrier IMS/PSTN networks
- Reliable failover functions to maintain service during failures
- PMSI hotel functions for streamlined operations
- Multi-building networking for large-scale properties
- Integration with PMS hotel management systems
- Scalable extensions to accommodate future growth
- AI ecosystem to enhance guest experiences and operational efficiency
Redstone Hotel Solution: Seamless Migration
Redstone's renovation plan ensures "convenient construction and rapid migration," allowing hotels to swiftly upgrade their infrastructure with minimal disruption to operations. This approach achieves faster deployment and seamless migration to the Redstone platform.
Extensive Feature Set
The transformation value of Redstone's solution is underscored by its extensive array of terminals, gateways, and IP PBX systems. This comprehensive feature set enhances operational efficiency while ensuring seamless integration and scalability, catering perfectly to the diverse needs of modern hotel infrastructures.
Enhanced UC Features
NewLync sets a new standard with its integrated suite of instant messaging, audio/video conferencing, and mobile extensions. This robust functionality enhances operational efficiency while ensuring a modern and intuitive user experience throughout the hotel environment, facilitating smoother guest services and staff collaborations.
High Availability and Reliability
Given the high volume of operations day and night in a hotel setting, ensuring stability and reliability of the IP PBX system is crucial. Redstone's IP PBX solutions are known for their stable and highly reliable features, supporting uninterrupted communication and operational efficiency throughout the hotel.
Compatible with All Terminals
Redstone's system boasts several advanced features designed to enhance functionality and reliability. The message-waiting indicator supports high voltage, reverse polarity, FSK (Frequency Shift Keying), and low voltage lighting, ensuring compatibility with diverse terminals. High voltage compatibility extends to old telephones equipped with neon lights (120V high voltage).
Compatible with Original Operator Lines
Redstone PMSI systems integrate with hotel PMS (mainstream PMS middleware) and seamlessly connect with hotel management systems, ensuring that existing operational workflows are maintained during the upgrade.
Enhanced Guest Experience
The "One Number Multi-terminals" function is ideal for luxury hotel suites with varied room setups. It ensures all room extensions ring together after a call, allowing any extension to answer while automatically disconnecting others. This ensures efficient guest communication without missed calls.
AI Reception for Hotels
Redstone's AI-driven system enhances switchboard efficiency in luxury hotel suites, intelligently managing 95% of inquiries, requests, transfers, and outbound calls. The system has developed a personalized hotel knowledge base and AI system to optimize operations and reduce staff costs.
With a high business completion rate of 92%, 50% of tasks are autonomously handled, delivering robust business data support for management decisions.
Hotel PMS Integration
Redstone PMSI is a middleware software for interfacing REX IP-PBX with third-party hotel management systems to achieve information interaction. Supported hotel functions include:
- Check-in/check-out service
- Wake-up call service
- Billing service
- Do not disturb
- Mini bar
- Call restriction
Customer Value
Unified Voice Communication
Hotels benefit from multi-feature voice communication, customized IVR, auto attendant, call recording, and other value-added services that enhance guest satisfaction.
Cost Reduction
The solution reduces wiring construction costs, enables easy expansion without changing legacy devices, and lowers IT maintenance and management costs over time.
Conclusion
Redstone's hotel communication solution transforms hospitality infrastructure with modern technology while preserving existing investments. From AI-powered reception to seamless PMS integration and high availability for 24/7 operations, Redstone provides everything hotels need to deliver exceptional guest experiences.
Redstone Systems, Inc. founded in Delaware, USA in December 2002, has been the ODM vendor for many well-known communications companies, serving the Southeast Asian market. In 2020, Redstone Systems will begin to return to the North America market with its self-developed brand.
Redstone has a complete product line of intelligent voice gateways, providing IP-PBXs, analog VoIP gateways (FXS/FXO), digital VoIP gateways (E1/T1), border appliances, and session boundary controllers (SBCs).
With advanced technology in digital signal processor (DSP), speech coding and speech processing, as well as efficient operational tools such as cloud remote management, auto provisioning, Redstone gateways are widely used in markets of enterprise communications, cloud communications, call centers, operators’ IMS/SIP trunks, bringing users friendly, efficient and reliable communication experience.
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