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What is the REX200?
The Redstone REX200 is a highly integrated hybrid IP-PBX designed for mid-size businesses and contact centers. It supports up to 200 analog and/or IP extensions, making it a flexible choice for organizations that need to connect both traditional phones and modern IP devices. With its high-performance design and XML/HTTP-based API, the REX200 is also a cost-effective solution for contact centers with up to 60 agents.
Key Specifications:
| Parameter | Value |
|-----------|-------|
| Max IP Extensions | 168 |
| Max IP Trunks | 216 |
| Max Built-in Analog Ports | 48 |
| Max Concurrent Calls | 90 |
| Size | 44 x 440 x 260 mm |
Powered by innovative VoIP technology from Redstone, the REX200 provides seamless connectivity to PSTN lines, analog terminals, IP-based SIP trunks, and SIP voice stations. This hybrid approach lets businesses keep existing equipment while gradually moving to IP-based communication.
Always Connected with Your Customers
The REX200 includes features such as remote extension, call forking to mobile phones, and call-back. No matter where your team members are — in the office, traveling abroad, or working from home — they will never miss important business calls.
Improving Call Answer Rate
The smart auto attendant provides 24/7 live answering service. It efficiently directs incoming calls to the right person through configurable voice menus for business hours, non-business hours, and holidays. For VIP or repeat customers, the system can deliver calls directly to appropriate agents, bypassing voice menus entirely.
Cost Reduction
The REX200 converts international and long-distance calls into local toll-free calls over the Internet. Advanced routing capabilities route calls intelligently according to call types. Combined with softphone App and SoftConsole, your team can communicate with customers effectively regardless of location.
Contact Center Ready
With support for up to 60 agents and XML/HTTP-based RESTful API, the REX200 is a cost-effective solution for mid-size contact centers. The API enables integration with CRM and call center software for advanced call routing, reporting, and customer management.
Multi-Site Deployment
The REX200 supports multi-site deployment across up to 300 sites. This makes it ideal for businesses with multiple branch offices that need unified communication and free internal calling between locations.
Key Features:
- Connected to IMS Networks via ONU for carrier integration
- Dual-redundant Ethernet ports for reliability
- Dual AC/DC power supplies (optional) for backup power
- Add-on call recording management system
- Add-on middleware for hospitality applications
- Multi-level auto attendant for complex call flows
- Remote access via Redstone Cloud (based on Amazon)
- Management via TR-069 or SNMP protocols
- Class I lightning protection for safety
- NAT traversal without static IP or port mapping
Conclusion
The Redstone REX200 offers the perfect balance of analog and IP connectivity for mid-size businesses. With up to 200 extensions, 90 concurrent calls, contact center support, and multi-site capabilities, it provides a powerful yet cost-effective communication platform that grows with your business.
Redstone Systems, Inc. founded in Delaware, USA in December 2002, has been the ODM vendor for many well-known communications companies, serving the Southeast Asian market. In 2020, Redstone Systems will begin to return to the North America market with its self-developed brand.
Redstone has a complete product line of intelligent voice gateways, providing IP-PBXs, analog VoIP gateways (FXS/FXO), digital VoIP gateways (E1/T1), border appliances, and session boundary controllers (SBCs).
With advanced technology in digital signal processor (DSP), speech coding and speech processing, as well as efficient operational tools such as cloud remote management, auto provisioning, Redstone gateways are widely used in markets of enterprise communications, cloud communications, call centers, operators’ IMS/SIP trunks, bringing users friendly, efficient and reliable communication experience.
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