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Knowing who is calling before answering is critical for personalized customer service,efficient call routing,and security."AutoCLIP"(Automatic Calling Line Identification Presentation)is a VoIP feature that automatically transmits and displays caller ID information—including phone number,name(when available),and location—on the recipient’s device.Redstone Systems integrates robust"AutoCLIP"functionality into its REX Series IP-PBX and VoIP systems,empowering businesses to make informed decisions with every incoming call.
Redstone’s"AutoCLIP"is engineered for accuracy and compatibility.It works seamlessly with analog phones,IP phones,video phones,and mobile extensions(via NewLync app),ensuring caller ID information is displayed clearly across all devices.For example,a hotel front desk agent using Redstone’s IP phone will see a guest’s name and room number(synced with the hotel management system)when they call—enabling personalized greetings like,“Good afternoon,Mr.Smith from Room 302.How can I assist you?”For call centers,"AutoCLIP"displays customer phone numbers,allowing agents to pull up relevant records in real time.
Beyond basic caller ID,Redstone’s"AutoCLIP"offers advanced features to enhance call management.It supports caller ID blocking detection,alerting users to calls from hidden numbers—useful for filtering spam or unwanted calls.For enterprises,"AutoCLIP"can be configured to display internal extension numbers for inter-office calls,making it easy to identify colleagues.It also integrates with call logging tools,storing caller ID data alongside call duration,date,and recipient—providing valuable insights for performance tracking and compliance.
Security is a key benefit of Redstone’s"AutoCLIP".By verifying caller ID information,businesses can prevent spoofing(fake caller ID)and unauthorized access to sensitive departments.For financial institutions,this means ensuring that calls to account services are from legitimate customers—reducing fraud risk.The feature also supports access control,allowing businesses to restrict incoming calls from unrecognized numbers to specific extensions.
Redstone’s"AutoCLIP"is easy to configure and manage via the UMS platform.IT teams can enable/disable the feature,customize how caller ID is displayed,and sync it with third-party systems(e.g.,CRM,hotel PMS)to enrich caller information.The feature works with all Redstone VoIP gateways and IP-PBX models,from small business REX 20 to enterprise-grade REX 8000,ensuring scalability as your business grows.
For businesses seeking to personalize customer interactions,improve call efficiency,and enhance security,"AutoCLIP"is a must-have VoIP feature.Redstone’s solution delivers accurate,reliable caller ID that integrates seamlessly with your existing communication system—helping you make every call count.
Redstone Systems, Inc. founded in Delaware, USA in December 2002, has been the ODM vendor for many well-known communications companies, serving the Southeast Asian market. In 2020, Redstone Systems will begin to return to the North America market with its self-developed brand.
Redstone has a complete product line of intelligent voice gateways, providing IP-PBXs, analog VoIP gateways (FXS/FXO), digital VoIP gateways (E1/T1), border appliances, and session boundary controllers (SBCs).
With advanced technology in digital signal processor (DSP), speech coding and speech processing, as well as efficient operational tools such as cloud remote management, auto provisioning, Redstone gateways are widely used in markets of enterprise communications, cloud communications, call centers, operators’ IMS/SIP trunks, bringing users friendly, efficient and reliable communication experience.
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