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In today’s fast-paced business landscape,missed calls or inefficient call routing can lead to lost customers and damaged reputation.An"Auto Attendant"(also known as a virtual receptionist)solves this by automating call handling—directing callers to the right department,extension,or service without human intervention.Redstone Systems integrates a powerful"Auto Attendant"into its REX Series IP-PBX and VoIP ecosystem,delivering a professional,24/7 solution that elevates customer experience and boosts operational efficiency.
Redstone’s"Auto Attendant"is designed for flexibility and customization.It supports multi-level IVR(Interactive Voice Response),allowing businesses to create layered call menus tailored to their needs.For example,a hotel can set up a greeting like,“Welcome to[Hotel Name].Press 1 for front desk,2 for housekeeping,3 for reservations,or 4 for emergency services.”Callers navigate the menu via keypad inputs,ensuring they reach the right team quickly—even outside business hours.Customizable greetings(in multiple languages)further enhance professionalism,making a strong first impression on clients and guests.
One of the key advantages of Redstone’s"Auto Attendant"is its seamless integration with the broader VoIP ecosystem.It works in tandem with Redstone’s IP-PBX,mobile extensions(via NewLync app),and call routing tools to ensure calls flow smoothly—whether directing to a desk phone,mobile device,or voicemail.For multi-site enterprises,the"Auto Attendant"can route calls across locations,connecting remote teams or branch offices with minimal delay.It also supports features like call queuing,holding music,and estimated wait times,keeping callers informed and engaged.
Reliability is built into Redstone’s"Auto Attendant".Powered by Redstone’s Linux-based IP-PBX systems(known for stability and security),it ensures 24/7 availability—critical for businesses like hotels,finance firms,and customer support centers that handle calls around the clock.The system’s redundancy features(dual power,network ports)prevent downtime,so the"Auto Attendant"remains operational even during power outages or network disruptions.
Redstone’s"Auto Attendant"also simplifies management.Via the UMS(Unified Management System),IT teams can update greetings,modify IVR menus,and track call metrics(e.g.,call volume,menu selections)remotely.This flexibility allows businesses to adapt quickly to changing needs—such as adding a new department menu or updating emergency contact routes.
For businesses looking to streamline call handling,reduce wait times,and project a professional image,an"Auto Attendant"is essential.Redstone’s solution delivers the customization,reliability,and integration needed to transform how you interact with callers—saving time,cutting costs,and enhancing customer satisfaction.
Redstone Systems, Inc. founded in Delaware, USA in December 2002, has been the ODM vendor for many well-known communications companies, serving the Southeast Asian market. In 2020, Redstone Systems will begin to return to the North America market with its self-developed brand.
Redstone has a complete product line of intelligent voice gateways, providing IP-PBXs, analog VoIP gateways (FXS/FXO), digital VoIP gateways (E1/T1), border appliances, and session boundary controllers (SBCs).
With advanced technology in digital signal processor (DSP), speech coding and speech processing, as well as efficient operational tools such as cloud remote management, auto provisioning, Redstone gateways are widely used in markets of enterprise communications, cloud communications, call centers, operators’ IMS/SIP trunks, bringing users friendly, efficient and reliable communication experience.
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