Current Location ：
Small-to-medium retail businesses face unique communication challenges:they need to handle customer inquiries about orders and inventory,coordinate staff across store locations,and keep costs low—all while maintaining a positive customer experience.The Redstone REX 200-A IP-PBX is tailor-made to meet these needs,making it the go-to communication solution for retail businesses looking to streamline operations and boost customer satisfaction.
First,the REX 200-A’s capacity aligns perfectly with retail needs.It supports up to 50 IP extensions and 54 IP trunks,enough to connect staff across 2-3 store locations or a main store plus a warehouse.For example,a clothing retailer with 30 employees(15 in-store,10 in warehouse,5 in admin)can use the REX 200-A to give each employee a dedicated extension,enabling free internal calls.This is crucial for coordinating tasks like restocking shelves(“Can you send 10 more jeans to the front?”)or updating inventory(“The red shirts are out of stock—mark them as sold out online”).
Integration with inventory and POS(Point of Sale)systems is a standout feature for retail businesses.The REX 200-A offers open API interfaces,allowing it to connect with popular retail tools like Shopify,Square,or Lightspeed.When a customer calls to ask about a product’s availability,the system can automatically pull up inventory data from the POS system and display it to the agent.For example,a caller asking,“Do you have the blue sneakers in size 10?”can get an instant answer:“Yes,we have 5 in stock at our downtown store.”This integration cuts down on call time and ensures customers get accurate information,improving satisfaction and increasing the likelihood of a sale.
The REX 200-A’s multi-level IVR is a boon for retail customer service.During peak times—like Black Friday or holiday sales—retailers receive a flood of calls.The IVR can route these calls efficiently:“Press 1 to check order status,Press 2 for product inquiries,Press 3 for returns,Press 4 to speak to a store associate.”This reduces wait times for callers and frees up staff to handle in-store customers.The IVR can also provide automated updates,like“Your order12345 has shipped and will arrive on Friday,”eliminating the need for agents to answer routine questions.
Mobile extensions via Redstone’s NewLync app are a game-changer for retail staff who are always on the move.Floor associates,managers,and warehouse staff can use their smartphones to make/receive work calls,even when they’re away from the cash register or office.For example,a store manager attending a regional meeting can take a call from the main office about a new promotion,or a warehouse worker can confirm a delivery time with a supplier—all using their work number.This flexibility ensures staff stay connected,no matter where they are in the store or beyond.
Cost-effectiveness is another reason the REX 200-A is ideal for retail.It has a low upfront cost compared to enterprise systems,and its 18W power consumption keeps energy bills low—important for small-to-medium retailers with tight budgets.The system also eliminates the need for expensive analog phone lines,as it uses existing internet connections to make calls.Over time,these savings add up,letting retailers invest more in inventory,marketing,or staff training.
Call recording is a valuable tool for retail training and quality control.The REX 200-A’s built-in recording function lets managers review calls between staff and customers to identify areas for improvement.For example,a new customer service agent might need tips on handling return requests,and a recorded call can serve as a training example.Recording also helps resolve disputes—if a customer claims they were promised a refund,the recording can confirm the conversation,protecting the business from false claims.
Reliability is key for retail,where communication downtime during sales events can be disastrous.The REX 200-A includes features like Class I 3.5kV lightning protection to safeguard against electrical surges,and it can failover to PSTN lines if the internet goes down.This means even if the store’s Wi-Fi cuts out,customers can still call to place orders or ask questions,and staff can coordinate via phone.For a retailer during a busy weekend sale,this reliability ensures operations don’t grind to a halt.
In summary,the Redstone REX 200-A IP-PBX is the perfect communication solution for small-to-medium retail businesses.Its capacity,inventory integration,IVR,mobile extensions,cost-effectiveness,and reliability address the unique needs of retail,helping businesses improve customer service,streamline operations,and save money.For retailers looking to level up their communication game,the REX 200-A is a smart investment.
Redstone Systems, Inc. founded in Delaware, USA in December 2002, has been the ODM vendor for many well-known communications companies, serving the Southeast Asian market. In 2020, Redstone Systems will begin to return to the North America market with its self-developed brand.
Redstone has a complete product line of intelligent voice gateways, providing IP-PBXs, analog VoIP gateways (FXS/FXO), digital VoIP gateways (E1/T1), border appliances, and session boundary controllers (SBCs).
With advanced technology in digital signal processor (DSP), speech coding and speech processing, as well as efficient operational tools such as cloud remote management, auto provisioning, Redstone gateways are widely used in markets of enterprise communications, cloud communications, call centers, operators’ IMS/SIP trunks, bringing users friendly, efficient and reliable communication experience.
For more information about Redstone, You can follow us on Facebook, Linkedin, and Youtube to be the first to get the latest news.
