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Small and mid-sized financial institutions(SMBs)—community banks,credit unions,and fintech startups—often face a dilemma:they need robust communication systems but lack the budget of large banks.VoIP solves this by balancing cost,security,and functionality.Here’s how to implement it.
Cut Costs Without Compromising Quality
Traditional PBX systems require expensive hardware,maintenance,and long-distance fees.VoIP eliminates this:
-Cloud Deployment:Public cloud VoIP(e.g.,Redstone on AWS)avoids upfront hardware costs—pay only for users.A 50-employee credit union can save 40%+annually vs.traditional telephony.
-Free Internal Calls:Redstone’s NAT traversal lets branches call each other for free via MPLS/VPN,cutting inter-office costs.Thailand’s S Leasing,with 10 branches,reduced internal call costs by 65%after deployment.
-Scalable Licensing:Add users/features(e.g.,video conferencing)as the business grows,avoiding over-investment.
Stay Compliant on a Budget
SMBs face the same regulations as large banks but with fewer resources.Redstone’s pre-built compliance modules simplify this:
-Automated Recording:NL-Recording auto-captures calls and stores them encrypted—no need for manual logging.
-Region-Specific Templates:Pre-configured settings for regulations like FINRA(3-year retention)or Canada’s PIPEDA save time on setup.
-Audit Tools:Open APIs sync recordings with compliance software,reducing manual audit prep.
Boost Efficiency with Integration
SMBs thrive on agility—VoIP integration with business tools accelerates workflows:
-CRM Sync:When a member calls a credit union,Redstone’s API pulls their data from the CRM,reducing call handling time by 25%.
-Mobile Access:Staff use softphones on laptops/phones to work remotely,ensuring coverage during peak times(e.g.,tax season).
-Centralized Management:Redstone’s UMS lets IT teams manage all locations from one dashboard,cutting admin time by 30%.
Ensure Reliability
Even SMBs can’t afford downtime.Redstone’s entry-level solutions(e.g.,REX 20)include:
-Local survivability for branches.
-99.99%uptime via redundant servers.
-24/7 support to resolve issues fast.
For SMBs,VoIP isn’t just a cost-cutting tool—it’s a way to compete with larger institutions,offering the same security,compliance,and efficiency at a fraction of the price.
Redstone Systems, Inc. founded in Delaware, USA in December 2002, has been the ODM vendor for many well-known communications companies, serving the Southeast Asian market. In 2020, Redstone Systems will begin to return to the North America market with its self-developed brand.
Redstone has a complete product line of intelligent voice gateways, providing IP-PBXs, analog VoIP gateways (FXS/FXO), digital VoIP gateways (E1/T1), border appliances, and session boundary controllers (SBCs).
With advanced technology in digital signal processor (DSP), speech coding and speech processing, as well as efficient operational tools such as cloud remote management, auto provisioning, Redstone gateways are widely used in markets of enterprise communications, cloud communications, call centers, operators’ IMS/SIP trunks, bringing users friendly, efficient and reliable communication experience.
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