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Global banks face a maze of communication regulations,with each region imposing unique rules on call recording,data storage,and encryption.Failing to comply can result in fines(up to 4%of global revenue under GDPR)or even business suspension.This guide breaks down key requirements and solutions.
EU:GDPR and MiFID II
-GDPR:Requires explicit consent for data processing,right to data deletion,and in-EU storage.VoIP systems must encrypt data(TLS 1.3/SRTP)and support audit trails.
-MiFID II:Mandates 7-year retention of all trading calls,with tamper-proof storage.Redstone’s NL-Recording meets this with encrypted storage and ASR tagging for easy retrieval.
U.S.:FINRA,GLBA,and FedRAMP
-FINRA Rule 3170:3+year retention for broker-dealer communications;Redstone’s customizable retention rules align with this.
-GLBA:Regulates customer data privacy;Redstone’s role-based access controls prevent unauthorized access to call logs.
-FedRAMP:Required for public cloud use;Redstone’s cloud deployments are FedRAMP-certified,enabling U.S.banks to use AWS/Azure securely.
APAC:MAS TRM(Singapore)and CPS 234(Australia)
-MAS TRM:5-year retention,AES-256 encryption,and local disaster recovery.Redstone’s geo-redundant deployments in Singapore meet this.
-CPS 234:7-year recordings and PCI DSS v4.0 compliance;Redstone’s encrypted storage and audit interfaces satisfy Australian regulators.
Middle East:SAMA(Saudi Arabia)and CBJ(Jordan)
-SAMA CCS:3-year retention,local voice servers,and regional encryption standards.Redstone’s on-prem deployments in Riyadh meet these rules.
-CBJ Directive#18:3-year recordings,AES-256 encryption,and cross-border notification.Redstone’s flexible deployment adapts to Jordan’s requirements.
Solution:Adaptive Compliance with Redstone
Redstone’s NewLync 2.0 is built for global compliance.Its modular design lets banks configure:
-Region-specific retention periods(3–7 years).
-Local storage(e.g.,Russia’s 115-FZ mandates domestic data).
-Encryption standards(TLS 1.3,AES-256,GOST for Russia).
-Audit-ready logs for regulators.
By using adaptive solutions,global banks turn compliance from a burden into a competitive edge—demonstrating trustworthiness to clients and regulators alike.
Redstone Systems, Inc. founded in Delaware, USA in December 2002, has been the ODM vendor for many well-known communications companies, serving the Southeast Asian market. In 2020, Redstone Systems will begin to return to the North America market with its self-developed brand.
Redstone has a complete product line of intelligent voice gateways, providing IP-PBXs, analog VoIP gateways (FXS/FXO), digital VoIP gateways (E1/T1), border appliances, and session boundary controllers (SBCs).
With advanced technology in digital signal processor (DSP), speech coding and speech processing, as well as efficient operational tools such as cloud remote management, auto provisioning, Redstone gateways are widely used in markets of enterprise communications, cloud communications, call centers, operators’ IMS/SIP trunks, bringing users friendly, efficient and reliable communication experience.
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