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Opera PMS is the gold standard for hotel management,but its full potential is unlocked only when paired with a communication system that syncs data in real time.Redstone’s PMSI middleware bridges this gap,creating a seamless connection between Opera and Redstone’s REX series IP-PBX systems—automating tasks and enhancing guest experiences.
Check-in/out automation saves front desk time.When a guest checks in via Opera,PMSI sends their details(name,room number,stay dates)to the REX IP-PBX.The room phone activates instantly with a personalized greeting:“Welcome to Grand Hotel,Ms.Chen—press 9 for concierge.”Post-checkout,PMSI triggers a reset,clearing the guest’s data and preparing the phone for the next arrival.A hotel with 300 rooms reported cutting check-in time by 2 minutes per guest using this feature.
Wake-up call synchronization prevents errors.Guests schedule wake-up calls via Opera(or the front desk),and PMSI pushes the request to the REX IP-PBX.The system confirms the time,room,and language—no manual entry needed.If a guest changes their check-out date in Opera,their wake-up call updates automatically.A conference hotel using this integration reduced wake-up call errors by 95%.
DND and room status sync keep guests in control.When a guest activates“Do Not Disturb”via their room phone,PMSI updates Opera,alerting housekeeping to skip the room.Conversely,if housekeeping marks a room as“clean”in Opera,PMSI notifies the IP-PBX,letting front desk staff know it’s ready for check-in.A resort reported a 40%reduction in“room not ready”complaints after adopting this sync.
Billing integration ensures accuracy.External call data from the REX IP-PBX flows via PMSI to Opera,where charges are added to the guest’s folio.Rates are pre-set in Opera(e.g.,$0.20/min for domestic calls),eliminating manual calculations.A hotel in London used this to reduce billing disputes by 80%,as guests saw consistent charges in Opera and on their room phones.
VIP guest recognition elevates service.PMSI pulls VIP tags from Opera and flags them in the REX IP-PBX.When a VIP calls the front desk,the Attendant Console displays“VIP:Mr.Rodriguez—prefers Spanish,”letting staff tailor their response.A luxury hotel noted VIP guests“felt truly recognized”by this personalized touch,increasing repeat stays by 15%.
In summary,Redstone’s PMSI middleware turns Opera PMS and REX IP-PBX into a unified team.By automating data sync,it reduces errors,saves time,and enhances guest experiences—proving that integration is key to modern hotel efficiency.
Redstone Systems, Inc. founded in Delaware, USA in December 2002, has been the ODM vendor for many well-known communications companies, serving the Southeast Asian market. In 2020, Redstone Systems will begin to return to the North America market with its self-developed brand.
Redstone has a complete product line of intelligent voice gateways, providing IP-PBXs, analog VoIP gateways (FXS/FXO), digital VoIP gateways (E1/T1), border appliances, and session boundary controllers (SBCs).
With advanced technology in digital signal processor (DSP), speech coding and speech processing, as well as efficient operational tools such as cloud remote management, auto provisioning, Redstone gateways are widely used in markets of enterprise communications, cloud communications, call centers, operators’ IMS/SIP trunks, bringing users friendly, efficient and reliable communication experience.
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