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Chain hotels handle thousands of calls daily—from guest room requests to inter-property staff coordination.Managing these calls efficiently(and affordably)is a constant challenge,especially for chains with properties in multiple countries.Redstone’s DGW 100 digital trunk gateway solves this,optimizing call routing and reducing telecom costs for high-volume hotel chains.
The DGW 100 connects hotels to digital trunk lines(T1/E1),replacing outdated analog lines that struggle with high call volumes and poor quality.Digital trunks support more concurrent calls(up to 96 with DGW 100’s 4 T1/E1 ports)and clearer audio,reducing“dropped call”complaints by 60%at a chain hotel with 50+properties.
Cost savings come from optimized routing.The DGW 100 uses least-cost routing(LCR)to direct calls via the cheapest available trunk—e.g.,routing a London-to-Paris call via a European trunk instead of a more expensive US-based line.A global chain with properties in 20 countries saved$300,000 annually on international calls using this feature.
Inter-property call optimization reduces internal costs.The DGW 100 lets chain hotels route calls between properties via private networks(instead of public lines),eliminating long-distance fees.A hotel group with 10 US properties cut internal call costs by 75%by routing staff calls through the DGW 100’s private trunks.
Reliability ensures uninterrupted service.The DGW 100 features dual power supplies and network ports,so a single hardware failure won’t disrupt call service.A chain hotel in a storm-prone region relied on this redundancy to keep call centers operational during power outages,avoiding missed reservations.
Integration with Redstone’s ecosystem adds value.The DGW 100 works seamlessly with REX series IP-PBX and UMS platform,letting chain managers monitor trunk usage,costs,and quality across all properties.A chain’s telecom team used this data to renegotiate trunk contracts,securing a 20%rate reduction.
Support for global standards simplifies international deployment.The DGW 100 works with T1(North America)and E1(Europe/Asia)trunks,making it easy to deploy across regions.A chain expanding into Asia used the same DGW 100 model in Tokyo as in New York,reducing training and inventory costs.
In summary,the DGW 100 digital trunk gateway is a cost-saving workhorse for chain hotels.By optimizing call routing,improving quality,and reducing fees,it turns a necessary expense(telecom)into a source of savings—freeing up budget for guest-facing amenities.
Redstone Systems, Inc. founded in Delaware, USA in December 2002, has been the ODM vendor for many well-known communications companies, serving the Southeast Asian market. In 2020, Redstone Systems will begin to return to the North America market with its self-developed brand.
Redstone has a complete product line of intelligent voice gateways, providing IP-PBXs, analog VoIP gateways (FXS/FXO), digital VoIP gateways (E1/T1), border appliances, and session boundary controllers (SBCs).
With advanced technology in digital signal processor (DSP), speech coding and speech processing, as well as efficient operational tools such as cloud remote management, auto provisioning, Redstone gateways are widely used in markets of enterprise communications, cloud communications, call centers, operators’ IMS/SIP trunks, bringing users friendly, efficient and reliable communication experience.
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