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Managing communication across a chain of hotels—each with its own staff,devices,and local needs—can feel like herding cats.Disparate systems lead to inconsistent service,duplicated work,and missed cost-saving opportunities.Redstone’s Unified Management System(UMS)solves this,offering a centralized platform that puts chain managers in control,no matter how many properties they oversee.
UMS acts as a“single pane of glass”for all communication devices across the chain.Managers log in to see real-time status of IP-PBX systems,gateways,and phones at every property—from a 50-room boutique in Paris to a 1,000-room resort in Dubai.If a RGW 96 gateway in Madrid goes offline,UMS sends an instant alert,letting IT teams troubleshoot remotely.A chain with 20 properties reduced on-site IT visits by 75%using this feature.
Standardized configurations ensure consistent service.Chain managers set global rules(e.g.,wake-up call protocols,IVR menus)and push them to all properties with one click.This means a guest calling“front desk”in London gets the same prompt as in New York:“Press 1 for check-in,2 for housekeeping.”A global chain reported a 40%reduction in guest confusion after standardizing via UMS.
Local customization preserves flexibility.While core settings are uniform,individual properties can tweak details(e.g.,adding local languages to IVR,adjusting dialing rules for regional codes)via UMS.A Asian chain let its Tokyo property add Japanese to the IVR,increasing local guest satisfaction by 25%without disrupting global standards.
Bulk updates save time and reduce errors.Instead of updating firmware or adding new features at each property individually,managers push changes via UMS.A chain rolling out AI-CEM to 30 hotels completed the update in 2 hours—vs.30 hours with manual updates.UMS also logs all changes,making audits and compliance checks a breeze.
Data aggregation drives strategic decisions.UMS compiles call logs,service request trends,and system performance data from all properties.Chain managers use this to identify opportunities—e.g.,“Properties with mobile extensions have 30%faster response times”—and roll out best practices company-wide.A chain used this insight to mandate mobile extensions,boosting overall guest satisfaction by 12%.
Cost management is simplified.UMS tracks hardware usage,call volumes,and maintenance costs across properties,highlighting inefficiencies(e.g.,“Property X spends 50%more on long-distance calls”).A chain renegotiated telecom contracts using this data,saving$200,000 annually.
In summary,Redstone’s UMS platform transforms multi-site hotel management from a headache into a competitive advantage.By centralizing control,standardizing service,and unlocking insights,it helps chains deliver consistent,efficient experiences—no matter where their guests stay.
Redstone Systems, Inc. founded in Delaware, USA in December 2002, has been the ODM vendor for many well-known communications companies, serving the Southeast Asian market. In 2020, Redstone Systems will begin to return to the North America market with its self-developed brand.
Redstone has a complete product line of intelligent voice gateways, providing IP-PBXs, analog VoIP gateways (FXS/FXO), digital VoIP gateways (E1/T1), border appliances, and session boundary controllers (SBCs).
With advanced technology in digital signal processor (DSP), speech coding and speech processing, as well as efficient operational tools such as cloud remote management, auto provisioning, Redstone gateways are widely used in markets of enterprise communications, cloud communications, call centers, operators’ IMS/SIP trunks, bringing users friendly, efficient and reliable communication experience.
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