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Guest call billing is a small but critical part of hotel operations.Manual tracking of long-distance calls,international dialing,or premium services is error-prone,leading to overcharges,disputes,and lost revenue.Redstone’s hotel call billing systems eliminate these issues by automating the process,syncing seamlessly with PMS to ensure accurate,hassle-free invoicing.
At the heart of Redstone’s billing solution is integration with leading PMS tools like Opera,RMS,and Fidelio.When a guest makes an external call,the IP-PBX(e.g.,REX 500)logs details—call duration,destination,time—and sends this data to the PMS in real time.The PMS then applies pre-set rates(local,domestic long-distance,international)and adds the charge to the guest’s folio.A 200-room hotel reported a 90%reduction in billing errors after adopting this system,cutting dispute resolution time by 5 hours daily.
Customizable rate plans cater to hotel needs.Chains can set global rates(e.g.,$0.10/min for US calls)while allowing local properties to adjust for regional costs(e.g.,higher rates for calls to remote countries).A European chain with properties in 10 countries uses this to maintain consistency while complying with local telecom regulations.
Guest transparency builds trust.Redstone’s systems let guests view call charges on in-room TVs or via the hotel app,with clear labels(e.g.,“International call to France:12 min $0.50=$6.00”).This reduces checkout disputes,as guests aren’t surprised by hidden fees.A boutique hotel in Miami saw a 15%drop in post-checkout complaints after adding this feature.
Compliance with telecom laws is ensured.Redstone’s billing systems log all calls with timestamps,durations,and rates—critical for audits in regions with strict call recording regulations.A hotel in Germany used these logs to quickly resolve a telecom audit,avoiding fines.
Automated reconciliation saves back-office time.At month-end,the system generates reports that match call charges in the PMS to telecom provider bills,flagging discrepancies(e.g.,a provider overcharging for international lines).A chain hotel’s finance team cut reconciliation time by 80%using this feature.
Support for“no-charge”calls adds flexibility.Hotels can set exceptions—e.g.,free local calls,toll-free numbers,or staff-assisted guest calls—to enhance service.A family hotel offers free local calls to attract guests,with the system automatically excluding these from billing.
In summary,Redstone’s hotel call billing systems turn a tedious task into a revenue-protecting asset.By automating charges,ensuring accuracy,and building guest trust,they streamline operations and boost the bottom line—proving that even small details matter in hospitality.
Redstone Systems, Inc. founded in Delaware, USA in December 2002, has been the ODM vendor for many well-known communications companies, serving the Southeast Asian market. In 2020, Redstone Systems will begin to return to the North America market with its self-developed brand.
Redstone has a complete product line of intelligent voice gateways, providing IP-PBXs, analog VoIP gateways (FXS/FXO), digital VoIP gateways (E1/T1), border appliances, and session boundary controllers (SBCs).
With advanced technology in digital signal processor (DSP), speech coding and speech processing, as well as efficient operational tools such as cloud remote management, auto provisioning, Redstone gateways are widely used in markets of enterprise communications, cloud communications, call centers, operators’ IMS/SIP trunks, bringing users friendly, efficient and reliable communication experience.
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