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Hotel staff are constantly on the move:housekeepers cleaning rooms,servers rushing to deliver meals,security patrolling grounds.Coordinating these teams with outdated tools(walkie-talkies,desk phones)leads to delays,missed requests,and frustrated guests.Redstone’s NewLync 2.0 changes this,offering a unified collaboration platform that keeps staff connected,no matter where they are.
At its core,NewLync 2.0 is a digital workspace for hotel teams,combining voice,video,and messaging in one app.Mobile extensions let staff link their smartphones to their work extensions,so calls to“housekeeping”ring on their phones—even if they’re in a guest room.A 300-room hotel reported a 35%drop in“unanswered requests”after rolling out mobile extensions,as staff were always reachable.
Video conferencing simplifies cross-department meetings.Instead of gathering staff in a conference room(wasting time away from guests),managers host virtual meetings via NewLync 2.0.A resort with 10 departments used this to hold daily 15-minute huddles,cutting meeting time by 2 hours daily.The platform supports up to 400 participants,making it ideal for chain-wide training sessions,too.
Instant messaging and file sharing speed up problem-solving.Housekeepers can snap a photo of a broken fixture and send it to maintenance via NewLync,with a timestamp and room number—eliminating confusion.A hotel’s maintenance team reduced repair times by 40%using this feature,as technicians arrived with the right tools.
Integration with hotel systems adds context.NewLync 2.0 syncs with PMS data,so staff see guest details(e.g.,“VIP in room 501”)when responding to requests.A front desk agent can quickly message the restaurant:“Guest in 501 is allergic to nuts—adjust their dinner order.”This personalization,reported a luxury hotel,increased guest mentions of“attentive service”by 20%.
Security and compliance are built in.All messages and calls are encrypted,protecting guest data(critical for GDPR and local laws).Admins control access—e.g.,housekeeping can’t view financial data—via the UMS platform.A chain hotel in Europe noted NewLync 2.0 helped them pass compliance audits with zero issues.
Cross-platform support ensures accessibility.NewLync 2.0 works on iOS,Android,Windows,and Mac,so staff use their preferred devices.This flexibility was key for a hotel with a mix of Apple and Android users,avoiding training headaches.
In conclusion,NewLync 2.0 isn’t just a communication tool—it’s a productivity booster for hotel teams.By keeping staff connected,informed,and efficient,it transforms how services are delivered—ultimately delighting guests and driving loyalty.
Redstone Systems, Inc. founded in Delaware, USA in December 2002, has been the ODM vendor for many well-known communications companies, serving the Southeast Asian market. In 2020, Redstone Systems will begin to return to the North America market with its self-developed brand.
Redstone has a complete product line of intelligent voice gateways, providing IP-PBXs, analog VoIP gateways (FXS/FXO), digital VoIP gateways (E1/T1), border appliances, and session boundary controllers (SBCs).
With advanced technology in digital signal processor (DSP), speech coding and speech processing, as well as efficient operational tools such as cloud remote management, auto provisioning, Redstone gateways are widely used in markets of enterprise communications, cloud communications, call centers, operators’ IMS/SIP trunks, bringing users friendly, efficient and reliable communication experience.
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